Neighbourhood Housing Manager
PO5 starting salary £56,154 raising in annual increments to £59,394 per annum including LW.
About Us:
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.
It is an exciting time to join Lambeth Council; we have bold ambitions for the future of Lambeth’s communities and residents through delivery of our priorities.
With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.
Please have a look at our dedicated One Lambeth Values and Behaviours page.
About the Team:
The Neighbourhood Housing Management Team is at the heart of delivering excellent services to residents. The team provides a visible, responsive and resident-focused housing management service to tenants, leaseholders and other stakeholders, resolving complex housing issues, managing estates, addressing anti-social behaviour, and ensuring residents receive high-quality services that meet regulatory expectations.
Working closely with colleagues across the Council and external partners, the team plays a key role in creating safe, sustainable neighbourhoods and improving outcomes for residents.
About the Role:
As a Neighbourhood Housing Manager, you will lead a high-performing team responsible for delivering a comprehensive housing management service across a defined geographical area. You will provide strategic and operational leadership, ensuring services are resident-focused, compliant, efficient and deliver consistently high standards.
You will oversee the effective management of tenancy, estate and neighbourhood issues, service requests, complaints, safeguarding concerns and complex casework, ensuring residents receive timely and effective resolutions. You will drive a culture of accountability, customer focus and continuous improvement across your service area.
The role requires you to effectively manage people, budgets and resources, using performance data and insight to monitor outcomes, identify opportunities for improvement and ensure service standards are achieved. You will provide coaching, support and leadership to Senior Neighbourhood Housing Officers and their teams, enabling them to deliver excellent services and achieve performance targets.
You will build and maintain strong partnerships with internal services, elected members, community organisations and external agencies to improve neighbourhood outcomes and deliver wider corporate priorities. You will also lead and contribute to transformation and service improvement initiatives, helping to shape the future of neighbourhood housing services.
This is an excellent opportunity for an experienced housing professional who is passionate about delivering outstanding resident services and developing high-performing teams.
Successful candidates will be asked to apply for an enhanced from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs
Essential Qualification
Hold a recognised housing qualification at CIH Level 5 (or equivalent housing or management qualification) and demonstrate a commitment to ongoing professional development.
Contact Information:
For an informal discussion about the role, please contact Anna Tran at Atran@lambeth.gov.uk
We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.
You will be required to undertake a Cifas check.Further information about Cifas can be found here Cifas
At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.
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Neighbourhood Housing Manager (Stockwell & Vassall) employer: Lambeth Council
Lambeth Council is an exceptional employer, offering a vibrant work environment in the heart of South London, where diversity and community engagement are at the forefront. As a Youth Justice Officer, you will have the opportunity to make a meaningful impact on the lives of young people from various backgrounds, supported by a strong commitment to equality, diversity, and inclusion. With access to professional development opportunities and a supportive team culture, Lambeth Council is dedicated to fostering employee growth while contributing to the ambitious Lambeth 2030 Plan for a brighter future.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Manager (Stockwell & Vassall)
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✨Utilise Property Management Platforms
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Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
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Tailor Your Documents for the Job:Every application should feel personal. When applying for the Neighbourhood Housing Manager (Stockwell & Vassall) role at Lambeth Council, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
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How to prepare for a job interview at Lambeth Council
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In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Lambeth Council operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
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In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Lambeth Council. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
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Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Lambeth Council.
