Ice Assistant in London

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth.’ With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

Active Lambeth is the leisure service run by Lambeth Council and operates from 8 locations across the borough. There are four leisure centres with swimming pools, sports halls, an ice rink, outdoor sports facilities and standalone lifestyle and fitness centres, as well as Family Leisure Zones, Karaoke booths, Climbing Walls and treatment rooms. Active Lambeth offers a range of activities in its leisure centres and providing excellent customer service is integral to ensuring customers get the most out of the wide range of services on offer, ranging from booking a massage to enjoying karaoke or the multi-sport simulator.

The main purpose of an Ice Assistant is the safety of customers on and off the ice and it is their role to monitor the ice for any health and safety issues that may affect the operation of the ice or the safety of staff and customers. Ice attendants are the first point of contact for customers and will need strong communication and social skills. The post holder will provide a high level of customer service and take ownership for resolving all enquiries and complaints at the first point of contact as received from the general public.

To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

Advert close date: 11:59pm on 25 January 2026.

Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at the relevant website.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.