Change & Improvement Lead (Housing)

We are bold, ambitious and committed to creating a borough that our residents can be proud of. We serve some of London’s most diverse and vibrant communities, delivering services that have a direct impact on people’s lives. Lambeth Housing is undergoing one of the capital’s most significant housing transformation programmes, reshaping how services are designed, delivered and experienced by residents and colleagues. We are strengthening our operating model, improving performance and assurance, and building a more responsive, resident-focused housing service. Our vision is to create a housing service that people trust: one that is resident-led, digitally enabled, financially sustainable and focused on delivering safe homes, great services and better outcomes.

We are recruiting two motivated and collaborative Housing Change & Improvement Leads to lead delivery across Homelessness & Housing Needs, and Housing Management & Operations. This could involve working on housing pathways for vulnerable homeless applicants, strengthening homelessness prevention, how we meet new legislative requirements or deliver repairs and leaseholder services. This is an opportunity to join us at a defining moment and take a hands-on role in delivering meaningful, lasting change for residents and staff.

Located in the heart of south London, Lambeth is home to more than 320,000 residents and some of the capital's most vibrant and diverse communities. From Streatham and Norwood in the south, through Brixton, to Waterloo and the Southbank in the north, Lambeth is a borough rich in culture, creativity and opportunity. More than 130 languages are spoken and we are proud to be home to the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. Our communities are active, resilient and passionate about their neighbourhoods. However, the borough also faces complex housing challenges, including high demand for services, high levels of housing need, financial constraints and an ageing housing stock. This sits alongside an evolving operating environment, with increased regulatory scrutiny, new legislative requirements and a focus on service quality, resident outcomes and accountability.

The Housing Transformation Team leads and coordinates major change across Housing Needs and Housing Operations, reporting to the Corporate Director of Housing. We work with services, senior leaders and corporate specialists to define problems, design solutions and enable delivery within a complex housing environment. We welcome applications from people who are passionate about resident-centred service improvement and have experience working collaboratively with residents to understand issues, design solutions and deliver sustainable improvements that make a tangible difference to people's lives.

These roles will be central to delivering Lambeth Housing’s transformation programme. You will lead priority change projects that improve service performance, strengthen assurance, support better and more consistent outcomes for residents, and contribute to long-term financial sustainability. Reporting to the Housing Transformation Lead, you will lead a portfolio of change and improvement projects. You will use evidence, data, insight and professional expertise to diagnose and identify root causes, and develop practical solutions. In delivery, you will build support for change, mobilising the right people, lead and coordinate multi-disciplinary project teams and partner with operational colleagues. You will develop clear delivery plans, maintain momentum and report on progress, ensuring improvements are implemented, embedded and deliver sustainable outcomes.

We are looking for experienced, strategic and delivery-focused change professionals who can operate confidently in a complex and changing environment. The role is primarily based at the Lambeth Civic Centre in Brixton but may require work across the borough. You will be expected to work from the office at least two days per week. You will bring:

• a strong track record of leading service improvement or transformation within a large and complex organisation, and be strategic in your outlook
• knowledge and experience of housing, regulation, compliance, assurance or working within a regulated environment
• experience engaging service users to understand needs, design solutions and improve outcomes
• strong analytical skills, the ability to diagnose complex problems and use qualitative and quantitative evidence and insight to inform your approach and evaluation
• sound project and programme management skills, drawing on delivery methods to deliver measurable improvements in performance, outcomes, compliance, efficiency or financial sustainability
• the ability to build credibility quickly and influence effectively across organisational and professional boundaries
• confidence working with senior leaders, operational teams and subject matter experts, bringing stakeholders with you through change
• excellent written, visual and verbal communication skills, with the ability to make complex issues clear to different audiences
• a collaborative, curious and continuous-improvement mindset.

Housing or local government experience is desirable; but more so, an ability to understand the operating context quickly, build shared ownership and move improvement work from planning into delivery. These roles offer the opportunity to influence high-profile transformation, work across a broad and strategically important portfolio, and help shape the future of housing in Lambeth. If you are motivated by practical delivery, collaborative problem-solving and making improvements that last, we would love to hear from you. Join us and help transform housing services for Lambeth’s residents.

For an informal discussion about the role, please contact Polly Bass at pbass@lambeth.gov.uk.

Advert close date: 11:59pm on Monday 5th October 2026. Shortlisting: week beginning 12th October 2026. Interviews: week beginning 2nd November 2026.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.