At a Glance
- Tasks: Manage properties and ensure top-notch facilities services while collaborating with a dynamic team.
- Company: Join Lambert Smith Hampton, a leader in property management with a supportive culture.
- Benefits: Gain professional qualifications, competitive salary, and opportunities for career advancement.
- Other info: Exciting entry-level role with clear pathways for growth and development.
- Why this job: Kickstart your career in Facilities Management and make a real difference in property services.
- Qualifications: No prior experience needed; just a passion for facilities management and teamwork.
The predicted salary is between 30000 - 35000 £ per year.
This job description covers the requirements of a Facilities Manager. This role is an entry‑level FM role defined by the experience, training, and qualification within the sector. A Facilities Manager employed by Lambert Smith Hampton (LSH) is expected to work towards a professional qualification (Affiliate IWFM or Associate IWFM) during the first two years of employment. It would be expected that a Facilities Manager will work towards promotion to Senior Facilities Manager in time whilst gaining the correct experience and competency.
The role includes the management of a portfolio of properties and the delivery of the agreed services to each site according to the Property Management Agreement, and to deliver a consistently high standard of Facilities Management service within a predefined scope to unmanned properties, whilst working collaboratively with wider Commercial Property Management colleagues. To coordinate the operational day‑to‑day aspects of building management including the management of contractors organising planned and unscheduled maintenance and reactive works, all in compliance with LSH's risk management processes and practices. To act as the first point of contact for tenant queries and escalation from the Service Desk. The use of LSH's CAFM systems is included within this role to manage portfolio risk, Health & Safety, statutory compliance activities and overall contractor performance.
Responsibilities- Develop and maintain collaborative relationships with property managers, colleagues, contractors, tenants, and occupiers.
- Display customer‑centric behaviours that focus on providing the highest quality of service.
- Liaise regularly with all tenants to keep them informed of actions, work and activities associated with the day‑to‑day running of the building.
- Refer all tenancy issues to the Estate Surveyor/Property Manager.
- Produce a draft service charge budget to reflect the estimated running costs of the property, including correct allocation of costs to allow direct recovery.
- Raise work orders and code and authorise payment of invoices.
- Inform the responsible Estates Surveyor/Property Manager immediately where tenant activity has the potential to breach occupational lease agreements.
- Undertake regular property inspections and produce inspection reports.
- Ensure tenants are aware of and utilise fully the Service Desk facility.
- Identify works that should be managed in accordance with the requirements of the CDM regulations.
- Manage all aspects of contractor day‑to‑day activities at site, including Health and Safety in the common parts.
- Ensure that the appropriate risk assessments are undertaken by Ligtas.
- Interface with ELogbook and the ELogbook Service Desk to ensure correct operation of the designated CAFM system.
- Update relevant information on sustainability platforms for applicable sites under their control.
- Follow all LSH HR procedures, including absence, sickness, expense claims and performance reviews.
- Respond to and resolve any complaints within a minimal timescale, communicate regularly with all parties, and recommend process or service improvements as relevant.
- Previous Managing Agent experience in a similar role is preferred, but not essential.
- Previous FM experience or background in a related FM discipline.
- Working towards an Affiliate IWFM or Associate IWFM qualification (professional qualification to be gained within two years of appointment).
- Some Health & Safety experience and preparedness to undertake the IOSH certificate within six months of appointment.
- Ambition to progress in FM long term.
Facilities Manager in Cardiff employer: Lambert Smith Hampton
Lambert Smith Hampton (LSH) is an exceptional employer that prioritises employee development and career progression, particularly for those in the Facilities Manager role. With a strong commitment to professional qualifications and a collaborative work culture, LSH offers a supportive environment where employees can thrive while managing diverse property portfolios. The company also fosters a customer-centric approach, ensuring that team members are equipped with the skills and resources needed to deliver high-quality service, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Manager in Cardiff
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Facilities Management sector. Attend industry events, join relevant online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance for an interview, make sure to highlight your experience and any relevant qualifications. Use specific examples from your past roles to demonstrate how you can add value to the team at LSH.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, apply through our website. Don’t wait for the perfect moment; take the initiative and show us why you’re the right fit for the Facilities Manager role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the minds of the hiring team. Plus, it’s a great opportunity to reiterate your interest in the position.
We think you need these skills to ace Facilities Manager in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Facilities Manager role. Highlight any relevant FM experience or qualifications, even if they're not directly from a managing agent background.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about Facilities Management and how you can contribute to our team at LSH. Be sure to mention your ambition to progress in FM.
Showcase Your Customer-Centric Approach:Since this role involves liaising with tenants and contractors, emphasise your customer service skills. Share examples of how you've successfully managed relationships and resolved issues in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Lambert Smith Hampton
✨Know Your Stuff
Make sure you understand the key responsibilities of a Facilities Manager. Familiarise yourself with property management agreements, contractor management, and health and safety regulations. This will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your People Skills
As a Facilities Manager, you'll be dealing with tenants, contractors, and colleagues regularly. Prepare examples of how you've built relationships or resolved conflicts in the past. Highlighting your customer-centric approach will demonstrate that you can provide top-notch service.
✨Get Comfortable with Tech
Since you'll be using CAFM systems and other tech tools, brush up on your technical skills. If you have experience with similar systems, mention it! If not, express your willingness to learn and adapt quickly to new technologies.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers!
