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For Companies At a Glance
- Tasks: Manage residential properties, liaise with landlords, tenants, and contractors daily.
- Company: Join Lambert Smith Hampton, a leading and progressive UK property consultancy.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Be part of a team that prioritises excellent customer service and compliance in property management.
- Qualifications: Experience in residential property management and strong communication skills are essential.
- Other info: We celebrate diversity and are committed to equal employment opportunities for all.
The predicted salary is between 36000 - 60000 £ per year.
About us
Lambert Smith Hampton (LSH) is one of the UK's leading, and most progressive, property consultancies. LSH Residential provide a personalised service tailored to the requirements of each development, which is allocated a specific property manager. LSH offer a personal service which benefits from the advantages of support and assistance from a specialist nationwide company.
About The Position
Dealing with the day-to-day property management of residential tenanted portfolios and liaising with Client Landlords, Tenants and Contractors. Ensuring that all activities are in accordance with the service level agreements between LSH Residential Property Management and our Clients as well as industry best practice. This role combines private property management, corporate private rental management and social housing. Providing excellent customer service to all parties is the priority.
Key Responsibilities
- Instructing essential works and compliance testing to meet legislative certification requirements
- Arranging repairs and maintenance and refurbishments
- Monitoring contractors and on-site works
- Carrying out internal mid-term inspections as required
- Ensuring the properties meet compliance and Health & Safety standards
- Recording and reporting all compliance and maintenance issues
- Working to budget
- Monitoring lettings performance and void ratios
- Recording and reporting all financial matters
Essential Requirements:
- Experience in residential property management
- Experience in dealing with social housing
- Excellent communication skills
- Excellent literacy and numeracy skills
- Driving licence
Desirable Requirements:
- ARLA, NFOPP or other relevant industry qualifications
- Previous experience with FIXLO, MRI, DATASTATION or other property management systems
We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
Tenant Services Manager - Residential Property Management - Hull/Peterborough employer: Lambert Smith Hampton Limited
Contact Detail:
Lambert Smith Hampton Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Services Manager - Residential Property Management - Hull/Peterborough
✨Tip Number 1
Familiarise yourself with the specific property management systems mentioned in the job description, such as FIXLO and MRI. Having a solid understanding of these tools can give you an edge during interviews, showing that you're ready to hit the ground running.
✨Tip Number 2
Network with professionals in the residential property management sector, especially those who have experience with social housing. Attend local property management events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Brush up on your knowledge of compliance and Health & Safety standards related to property management. Being well-versed in these areas will not only help you in the role but also demonstrate your commitment to maintaining high standards.
✨Tip Number 4
Prepare to discuss your previous experiences in residential property management during the interview. Highlight specific examples where you provided excellent customer service or successfully managed tenant relationships, as this is a key focus for the role.
We think you need these skills to ace Tenant Services Manager - Residential Property Management - Hull/Peterborough
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Tenant Services Manager. Familiarise yourself with property management practices and the specific requirements mentioned in the job description.
Tailor Your CV: Highlight your experience in residential property management and any relevant qualifications such as ARLA or NFOPP. Make sure to include specific examples of how you've provided excellent customer service in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for LSH. Mention your experience with social housing and your ability to manage relationships with landlords, tenants, and contractors.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in property management.
How to prepare for a job interview at Lambert Smith Hampton Limited
✨Showcase Your Property Management Experience
Make sure to highlight your previous experience in residential property management. Be prepared to discuss specific examples of how you've successfully managed tenanted portfolios and dealt with landlords, tenants, and contractors.
✨Demonstrate Excellent Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly. Prepare to give examples of how you've effectively communicated with various stakeholders in past roles, especially in challenging situations.
✨Familiarise Yourself with Compliance Standards
Understand the compliance and Health & Safety standards relevant to residential property management. Be ready to discuss how you ensure properties meet these standards and any experience you have with compliance testing.
✨Prepare Questions About the Company Culture
Research Lambert Smith Hampton's commitment to diversity and inclusion. Prepare thoughtful questions that show your interest in their company culture and how you can contribute to a positive working environment.
