Facilities Manager - Commercial Property Management - Birmingham

ABOUT THE ROLE

This role is an entry level of FM role defined by the experience, training, and qualification within the sector. A Facilities Manager employed by Lambert Smith Hampton (LSH) is expected to work towards a professional qualification (Affiliate IWFM or Associate IWFM) during the first two years of employment. It would be expected that a Facilities Manager will work towards promotion to Senior Facilities Manager in time whilst gaining the correct experience and competency.

The role includes the management of a portfolio of properties and the delivery of the agreed services to each site according to the Property Management Agreement, and to deliver a consistently high standard of Facilities Management service within a predefined scope to unmanned properties, whilst working collaboratively with wider Commercial Property Management colleagues. To coordinate the operational day to day aspects of building management including the management of contractors organising planned and unscheduled maintenance and reactive works, all in compliance with LSH’s risk management processes and practices. To act as the first point of contact for tenant queries and escalation from the Service Desk. The use of the LSH’s CAFM systems are included within this role to manage portfolio risk, Health & Safety, statutory compliance activities and overall contractor performance.

KEY RESPONSIBILITIES

• Relationships – to develop and maintain collaborative relationships with property managers, colleagues, contractors, tenants, and occupiers
• Customer Experience – to display customer centric behaviours that obsessed on providing our customers with the highest quality of service
• Tenant liaison – to liaise regularly with all tenants to keep them informed of actions, work and activities associated with the day to day running of the building
• Tenancy and building issues changes – to refer all tenancy issues to the Estate Surveyor/Property Manager
• Service charge – to produce a draft service charge budget to reflect the estimated running costs of the property to include correct allocation of costs and to allow direct recovery
• Payments and invoicing – raise work orders and to code and authorise payment of invoices
• Lease requirements – to inform the responsible Estates Surveyor/Property Manager immediately where tenant activity has the potential to breach occupational lease agreements
• Property inspection – to undertake regular property inspection and produce an inspection report
• Reactive works and Helpdesk – to ensure tenants are aware and utilise fully the Service Desk facility
• Construction design and management (CDM) Regulations – to identify works that should be managed in accordance with the requirements of the CDM regulations
• Contracts and contractor management – manage all aspects of contractor day to day activities at site, including Health and Safety in the common parts
• Health & Safety Risk Assessments – ensure that the following Risk Assessments are undertaken by Ligtas
• CAFM – interface with ELogbook’s and the ELogbook’s Service Desk to ensure the correct operation of the designated CAFM system
• Sustainability management and routine reporting – to update relevant information on sustainability platforms for applicable sites under their control
• Human Resources – follow all LSH HR procedures including absence, sickness, expense claims and Performance reviews.
• Complaints – to respond to and resolve any complaints within a minimal timescale, to communicate regularly with all parties, to escalate concerns where applicable and to recommend process or service improvements as relevant

ESSENTIAL & DESIRABLE REQUIREMENTS

• Previous Managing Agent Experience in a similar role is preferred, but not essential
• Previous FM experience or background in a related FM discipline
• Working towards Affiliate IWFM or AssocIWFM qualification (professional qualification to be gained within two years of appointment)
• Some H&S experience and prepared to undertake the IOSH certificate within 6 months of appointment
• Ambition to progress in FM long term

We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

We want to ensure that your application can be considered for all relevant roles across the Lambert Smith Hampton group of companies, including subsidiary and affiliate companies. We believe that this will ensure that talented people interested in developing their career with us will be considered for the widest range of opportunities that we can provide and will also receive the best candidate experience.

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