At a Glance
- Tasks: Provide exceptional customer care and support to our friendly practice team.
- Company: Join a supportive healthcare practice with a dynamic team atmosphere.
- Benefits: Gain valuable experience, develop skills, and enjoy a positive work environment.
- Other info: Flexible duties and opportunities for personal growth in a busy setting.
- Why this job: Make a difference in patients' lives while building your career in healthcare.
- Qualifications: GCSEs in Maths and English, plus great communication skills.
The predicted salary is between 22000 - 26000 £ per year.
We are recruiting a dynamic, enthusiastic and hard‑working receptionist to join our friendly and supportive team. The successful candidate will provide an exceptional standard of customer care and efficient administration service to our patients supporting the wider practice team.
Main duties of the job
- To be responsible for undertaking a wide range of reception, telephone and administrative duties.
- Providing comprehensive support to the multidisciplinary team at the Practice and excellent customer service to our patients.
- Allocated duties will vary on a daily basis depending on current and evolving workloads, targets, skills mix and staffing levels.
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors in person, by phone or via electronic means.
Job responsibilities
- The duties and responsibilities to be undertaken by the postholder are broadly described below. The division of daily work between these areas will constantly change and the postholder will be expected to cover and maintain skills in all these areas and any other areas that develop relevant to the role and at an appropriate level.
- Front Reception: greet, assist and signpost patients or other visitors in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Telephones: processing and triaging telephone requests from patients and other callers in a very busy and often pressurised environment. Making calls to patients to disseminate information, request information, book appointments and similar.
- Administration: processing incoming documents whether on paper or electronically in line with Practice operating procedures. This covers a very wide and continually changing range with the growing majority now dealt with using a variety of clinical or other IT systems.
- Support work: Any other administrative or patient facing work that may be required to support clinicians, managers or other staff as and when required. This may be on a regular or ad hoc basis.
Person Specification
Experience
- Experience of working with the general public in a supportive environment.
- IT systems including Microsoft.
- Experience of working in a health care setting.
- Clinical IT systems.
Qualifications
- Educated to GCSE level or equivalent.
- GCSE Mathematics & English (C or above).
Skills
- Excellent communication and interpersonal skills (written, online and oral).
- Clear, polite telephone manner.
- Competent in the use of Microsoft Office and Outlook.
- Effective time management (Planning & Organising).
- Ability to work as a team member and autonomously.
- Problem solving & analytical skills.
- Ability to follow policy and procedure.
- Experience of working in general practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Thirsk employer: Lambert Medical Centre
Lambert Medical Centre is an excellent employer, offering a supportive and friendly work environment where you can thrive as a Medical Receptionist. With a focus on patient care and professional development, we provide opportunities for growth within the healthcare sector, ensuring that our team members feel valued and empowered in their roles. Located in England, our practice fosters a culture of collaboration and respect, making it a rewarding place to contribute to the community's health and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Thirsk
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention something specific about the practice that excites you.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact. Role-play with a friend to nail that clear and polite telephone manner we’re looking for.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from your past where you juggled multiple tasks effectively. This will help us see how you can handle the busy environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Receptionist in Thirsk
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to bring a positive vibe to our team!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially in healthcare or customer-facing roles. We love seeing how your skills match what we're looking for in a receptionist.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lambert Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist. Familiarise yourself with the key duties mentioned in the job description, like greeting patients and managing phone calls. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
As a receptionist, excellent communication is crucial. During the interview, practice clear and polite responses. You might even want to prepare examples of how you've effectively communicated in past roles, especially in busy or challenging situations. This will showcase your ability to handle the demands of the job.
✨Demonstrate Your IT Savvy
Since the role involves using various IT systems, brush up on your Microsoft Office skills and any relevant clinical IT systems. Be ready to discuss your experience with these tools and how you can quickly adapt to new software. This will reassure the interviewers that you're tech-savvy and ready to hit the ground running.
✨Emphasise Teamwork and Flexibility
The job requires working closely with a multidisciplinary team and adapting to changing workloads. Share examples from your past experiences where you've successfully collaborated with others and adjusted to new challenges. This will highlight your ability to be a supportive team member and your readiness to take on varied tasks.
