At a Glance
- Tasks: Manage residential properties, handle tenant relations, and oversee daily operations.
- Company: Family-run lettings agency with a strong reputation in Richmond.
- Benefits: Flexible hours, supportive team, and opportunities for growth.
- Other info: Office-based role with a great work-life balance.
- Why this job: Join a dynamic team and make a difference in the property management sector.
- Qualifications: Valid driving licence and a passion for property management.
The predicted salary is between 36000 - 60000 £ per year.
Property Manager (Residential Lettings)
Location: Richmond, Surrey
Salary: £33,000 – £38,000 per annum plus Performance Bonus
Hours: Monday to Friday, 9am-5:30pm – 8.5 hours per day (including 1-hour lunch break) with some Saturdays 9am-3pm (a day off in the week is provided)
Holiday: 20 days initially (rising to 25 days) plus Bank Holidays
Start Date: Immediate start available (Latest start: late August / early September 2026)
About the Role
We are seeking an experienced and driven Residential Property Manager to oversee the daily operations of a busy property management department. In this role, you will manage a dedicated portfolio of residential properties, balancing hands‑on maintenance coordination, strict legal compliance, and exceptional customer service. This is an excellent opportunity for a professional who thrives in a fast‑paced environment and enjoys building strong relationships with landlords, tenants, and contractors.
Key Responsibilities
- Daily Operations: Manage the day-to-day running, general administration, and electronic record-keeping for your assigned portfolio.
- Maintenance + Projects: Coordinate contractors for daily reactive repairs and oversee major refurbishment projects.
- Compliance Management: Ensure all properties meet strict UK statutory regulations, specifically tracking and renewing EPCs, EICRs, and Gas Safety Certificates (GSI).
- Property Inspections: Carry out routine site visits to identify maintenance or compliance issues, implementing swift corrective actions.
- Tenancy Lifecycle: Manage end-of-tenancy processes, including check-outs, deposit negotiations, and property turnarounds.
- Conflict Resolution: Act as the primary point of contact to handle complex queries, tenant complaints, and landlord updates professionally.
- Financial Administration: Process contractor invoices accurately into our property management software and prepare regular operational reports.
What We Are Looking For
- Experience: Proven property management experience within a residential lettings environment is essential, or experience working in the building industry managing building issues and liaising with the relevant parties/stakeholders.
- Qualifications: ARLA Level 3 qualification is highly desirable, though not essential for candidates with strong industry experience.
- Communication: Exceptional verbal and written English, with the ability to build trust and resolve disputes confidently.
- Skills: Strong administrative skills, great attention to detail, and proficiency in MS Word, Excel, and Outlook.
- Attributes: A smart, well-presented team player who can also work autonomously.
- Licence: A clean, valid driving licence is required to conduct property inspections.
What We Offer
- Competitive base salary up to £38k plus bonus potential.
- Growing holiday allowance from 20 to 25 days over time.
- A supportive, collaborative team environment.
Property Manager in Richmond) employer: Lamb Personnel
Lamb Personnel is an excellent employer that values flexibility and collaboration, making it an ideal workplace for those seeking a supportive environment. With the convenience of being located near Teddington train station, employees enjoy easy access to work while benefiting from comprehensive administrative support roles that foster professional growth and development. The company promotes a culture of teamwork and offers opportunities for meaningful contributions to projects, ensuring that every team member feels valued and engaged.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager in Richmond)
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property sector and let them know you're on the hunt for a Property Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get familiar with the local market! Since this role is all about managing properties in Richmond, brush up on your knowledge of the area. This will not only help you in interviews but also show potential employers that you're genuinely interested.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've handled tenant relations or managed maintenance issues. We want you to showcase your problem-solving skills and experience in property management.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our family-run lettings agency.
We think you need these skills to ace Property Manager in Richmond)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in property management and any relevant administrative skills. We want to see how your background aligns with the responsibilities listed in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for property management and why you’re excited about joining our family-run agency. Keep it personal and engaging!
Show Off Your Local Knowledge:Since local knowledge of south west London is a plus, don’t forget to mention any familiarity you have with the area. It’ll show us that you’re ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lamb Personnel
✨Know Your Properties
Before the interview, do your homework on the properties managed by the agency. Familiarise yourself with the local area of Richmond and any recent developments in the property market. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Administrative Skills
Since the role is fairly administrative, be prepared to discuss your organisational skills and experience with property management software. Bring examples of how you've successfully managed tenant relations or handled maintenance issues in the past.
✨Demonstrate Your Communication Skills
As a Property Manager, you'll be the main point of contact for tenants and owners. Practice articulating your thoughts clearly and concisely. Think of scenarios where you've effectively resolved conflicts or communicated important information.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the agency's approach to property management or their expectations for the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
