Job Title: Office Manager
Location: Twickenham, Middlesex (Ideally candidates should live within a 10-mile radius)
Salary: £35,000 – £40,000 per annum (Depending on experience)
Hours: 40 hours per week, Monday to Friday, 9:00am – 5:30pm
Benefits:
- Pension scheme
- annual leave entitlement
- training and development opportunities
About My Client:
Established provider of comprehensive electronic security cover with over 40 years of industry experience. Operating 24/7 across London and the Home Counties, they have built a superb reputation and a deeply loyal client base. The high-calibre security solutions support a diverse and prestigious portfolio, including Local Councils, Central Government bodies, Schools and Colleges, High-Net-Worth Individuals (HNWIs), and commercial businesses.
The Role Involves:
- Operations & Office Management: Overseeing daily office functions to ensure maximum efficiency, streamline administrative workflows, and maintain a smooth-running corporate environment.
- Team & Engineering Scheduling: Managing the coordination, dispatching, and diary optimisation of thefield-based engineering and technical deployment teams.
- Client & Service Desk Escalations: Handling incoming client inquiries from both public sector and commercial accounts, resolving complex service issues, and ensuring exceptional 24/7 service delivery.
- Financial Administration: Supervising the end-to-end financial admin loop, including purchase orders (POs), material/equipment procurement, customer invoicing, and direct liaison with the accounting team.
- Reporting & Systems Management: Operating the central database system, auditing engineers' job calls, and producing high-quality operational and service reporting for corporate and public sector clients.
- General Compliance: Maintaining office policies, ensuring strict health and safety compliance, and proactively assisting company directors with business growth and scalability initiatives.
What They Are Looking For:
- Proven Experience: Demonstrated background as an Office Manager, Operations Coordinator, or Senior Administrator.
- Scheduling & Logistics: Prior experience in logistics, scheduling, or coordinating field-based deployment and service engineering teams is essential.
- Industry Knowledge: Previous experience within the electronic security, fire safety, or systems integration sectors is highly desirable. Experience working with high-compliance sectors (e.g., NSI/SSAIB frameworks, public sector contracts) is a distinct advantage.
- Communication Skills: Exceptional leadership and interpersonal capabilities, with a confident, discreet, and professional telephone manner suitable for handling public sector officials and HNWIs.
- High IT Literacy: Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and strong experience navigating database management systems or service-coordination software.
- Organisational Excellence: A proven track record of managing multi-faceted workloads, handling competing priorities, and hitting strict deadlines under pressure
Monday – Friday, 9am to 5:30pm
#J-18808-Ljbffr
Office Manager in Isleworth employer: Lamb Personnel
Lamb Personnel provides a supportive work culture with flexible hours and opportunities for training and development. The company values clear communication and mutual respect, making it an attractive employer for those seeking a collaborative environment.
