At a Glance
- Tasks: Handle calls, schedule jobs, and support our engineering team in a dynamic role.
- Company: Established security firm with over 40 years of experience and a strong reputation.
- Benefits: Competitive salary, pension scheme, annual leave, and training opportunities.
- Other info: Great opportunity for career growth in a reputable company.
- Why this job: Join a supportive team and make a difference in client security services.
- Qualifications: Strong communication skills and IT proficiency; experience in scheduling is a plus.
Location: Twickenham, Middlesex
Salary: £30,000 per annum
Hours: 37.5 hours per week, Monday to Friday, 9:00am – 5:30pm
Benefits: Pension scheme, annual leave entitlement, training opportunities
My client provides comprehensive electronic security cover for clients across London and the Home counties. A long established business with a strong client base. With over 40 years of experience in the field, they deliver premier electronic security services to a wide range of clients—including Local councils, Central Government, Schools and Colleges, High net worth individuals plus commercial businesses. As a business with a superb reputation, they provide services 24/7 cover, enabling them to offer complete security for their clients.
They are now seeking an adaptable, reliable, and enthusiastic Administrator / Call Handler to join and become part of the team at their Twickenham office in a varied and interesting position.
The Role Involves:
- Handling incoming customer phone calls and providing help desk support to clients and field teams.
- Scheduling and arranging daily jobs and diaries for our engineering team.
- Processing job reports and producing high-quality client documentation.
- Inputting accurate data into our central database system.
- Purchasing materials and raising necessary operational purchase orders.
- Assisting with general office administration and support tasks to keep our day-to-day services running smoothly.
What They Are Looking For:
- Excellent communication skills and a confident, professional telephone manner.
- Proven experience in diary management, scheduling field-based teams, or database administration.
- Strong IT literacy, including proficiency in Outlook, Word, Excel, and excellent typing skills.
- Outstanding organisational capabilities with the ability to multi-task, manage workloads, and meet deadlines.
- Confidence to work independently on your own initiative as well as collaboratively within a team.
- Natural ability to build rapport with internal colleagues and external clients.
- Previous experience or knowledge within the security industry is highly desirable, but not essential.
- Ideally, candidates should live within a 10-mile radius of Twickenham.
Administrator / Call Handler in Twickenham employer: Lamb Personnel ltd
Join a dynamic and growing fire protection company in Kingston upon Thames, where your role as an Engineer Scheduler & Help Desk Coordinator will be pivotal in delivering exceptional service to clients across London and the South East. With a supportive work culture that values adaptability and enthusiasm, you will benefit from a competitive salary, comprehensive training opportunities, and a pension scheme, all while enjoying the convenience of free on-site parking. This is an excellent opportunity for personal and professional growth in a forward-thinking environment.
