CLIENT LIFECYCLE SPECIALIST (GENEVA / ZURICH / LONDON)

We are looking for a dedicated, bright, and motivated Client Lifecycle Specialist to work in any of our offices, with excellent judgement and communication skills, attention to detail, and a real desire to be part of a dynamic international environment. Working as part of a small cross-office team and under the supervision of the firm’s Risk & Compliance Manager, the Client Lifecycle Specialist will provide support to our lawyers on all of the firm’s “client lifecycle” tasks – the sequence of steps that each client relationship goes through, from initial contact and onboarding, billing and collections, through to the end of the mandate/relationship, ensuring best practice in matter management. This role will suit someone either with experience in client onboarding and/or billing and/or collections, or a bright recent graduate looking to start a career in client lifecycle management. The position presents a unique opportunity to work and build relationships across the whole firm, providing a vital centralised and cross-functional service.

Responsibilities:

• Conflicts of interest checks, analysis and reports;
• Liaising with the Partners with respect to ‘Know Your Client’ requirements, and recording all relevant information;
• Creating and following-up on Letters of Engagement;
• Liaising with Partners and the accounting team regarding retainers;
• Opening and closing all matter files;
• Preparing and finalising all bills, assisting Partners and working in tandem with the accounting team to ensure prompt and accurate invoicing to clients and collection of invoices;
• Improving processes to ensure increased efficiency and accuracy in all client lifecycle tasks.

Your profile:

• Strong interpersonal and communication skills;
• Responsive, pro-active, with a strong ownership of tasks and responsibilities;
• Proven ability to work in a team as well as autonomously;
• Excellent analytical and redaction skills with attention to details;
• Commercial apprenticeship, Bachelor’s degree or equivalent would be an advantage;
• 3+ years’ experience gained in a similar role and/or experience in a law firm would be an asset;
• Excellent written and oral English is imperative; French and/or German language skills a strong asset;
• Strong computer skills including MS Office (Outlook, Word, Excel, PPT) required; legal billing/file management software experience (e.g. Aderant) would be an advantage.

If you are interested in joining our dynamic international team, please submit your application documents online here addressed to Leslie Brasseur, HR Manager. For any questions regarding this role please email recruitment@lalive.law. Only direct applications considered.

Personal growth. Collective Success. We are a global leader in disputes, working with our clients on complex and critical cases. Our people combine talent, character, and a desire to excel. We are only as good as our people, so we make sure you learn from the very best, in a supportive environment.