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- Tasks: Provide top-notch customer service and solve problems for our clients and drivers.
- Company: Join Lalamove, a fast-growing logistics company making delivery simple and impactful.
- Benefits: Flexible shifts, dynamic work environment, and opportunities for personal growth.
- Other info: Be part of a global team with a mission to innovate delivery solutions.
- Why this job: Make a real difference in local communities while developing your customer service skills.
- Qualifications: Customer service experience preferred; strong communication and problem-solving skills are essential.
The predicted salary is between 22000 - 28000 £ per year.
At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can.
As a Customer Service Associate, you will be responsible for assisting customers with inquiries and complaints related to our products and services. Your ability to think quickly, solve problems effectively, and prioritise a team-oriented approach will be essential to your success. This role is a unique opportunity to have a measurable impact on your market through the growth of business clients on our platform.
What you’ll do:
- Provide world-class customer service for our corporate client, individual customer and partner drivers via Live Chat channel
- Handle, investigate customer concerns and provide solutions
- Attend to enquiries, educate the customer and ensure first contact resolution
- Interact with our Driver Operations & Finance team on a regular basis
- Record details of enquiries, comments or complaints
- Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way by using the right methods/tools
What you’ll need:
- Bachelor's degree or college experience preferred
- Minimum 1 year experience in customer service/contact center/BPO is preferred
- Proficient and confident when using English in communication (both written and verbal)
- Positive, customer-oriented individual with strong communication skills
- Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively
- Willingness to work flexible shift schedules, including early mornings and public holidays
- Computer literacy; familiar with Google, spreadsheets, instant messaging
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice.
Customer Service Associate in London employer: Lalamove
Contact Detail:
Lalamove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate in London
✨Tip Number 1
Get to know Lalamove! Familiarise yourself with our services and values. When you understand what we stand for, you can tailor your conversations during interviews to show how you fit into our community-driven mission.
✨Tip Number 2
Practice your problem-solving skills! As a Customer Service Associate, you'll need to think on your feet. Try role-playing common customer scenarios with friends or family to sharpen your responses and boost your confidence.
✨Tip Number 3
Show off your communication skills! Whether it's through a video call or in-person interview, be clear and engaging. Remember, we want to see how you interact with others, so let your personality shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team. Don’t miss out on this opportunity to make an impact!
We think you need these skills to ace Customer Service Associate in London
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled inquiries and complaints before, so share specific examples that showcase your problem-solving skills!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and get to the point quickly. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to our job description. Mention how your skills align with what we’re looking for, especially your ability to work in a fast-paced environment and your communication prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Lalamove
✨Know the Company Inside Out
Before your interview, take some time to research Lalamove. Understand their mission, values, and the technology they use. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer inquiries or complaints. Highlight your problem-solving skills and how you prioritised customer satisfaction. This will demonstrate that you have what it takes to provide world-class service.
✨Practice Your Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering potential questions.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about common issues that might arise and prepare your responses. This will show that you can think on your feet and are ready to tackle challenges head-on.