Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and solve inquiries via Live Chat.
- Company: Join Lalamove, a fast-growing logistics tech company making delivery simple.
- Benefits: Flexible shifts, competitive pay, and a chance to impact local communities.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a mission-driven team transforming the delivery industry.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East, Europe and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!
As a Customer Service Associate, you will be responsible for assisting customers with inquiries and complaints related to our products and services. Your ability to think quickly, solve problems effectively, and prioritize a team-oriented approach will be essential to your success. This role is a unique opportunity to have a measurable impact on your market through the growth of business clients on our platform.
What you’ll do:
- Provide world‑class customer service for our corporate client, individual customer and partner drivers via Live Chat channel
- Handle, investigate customer concerns and provide solutions
- Attend to enquiries, educate the customer and ensure first contact resolution
- Interact with our Driver Operations & Finance team on a regular basis
- Record details of enquiries, comments or complaints
- Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way by using the right methods/tools
What you’ll need:
- Bachelor’s degree or college experience preferred
- Minimum 1 year experience in customer service/contact center/BPO is preferred
- Proficient and confident when using English in communication (both written and verbal)
- Positive, customer‑oriented individual with strong communication skills
- Target‑driven, adaptable, and able to handle a fast‑paced environment, multitask, and solve problems effectively
- Willingness to work flexible shift schedules, including early mornings and public holidays
- Computer literacy; familiar with Google, spreadsheets, instant messaging
Customer Service Associate employer: Lalamove
Contact Detail:
Lalamove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections at Lalamove. A personal introduction can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Lalamove's values and mission. Show us that you understand our community-driven approach and how you can contribute to making delivery fast and simple for everyone.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you had to handle customer complaints or inquiries effectively. We want to see how you can think on your feet and provide world-class service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Lalamove team.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've handled inquiries and complaints in the past, so share specific examples that showcase your problem-solving abilities and communication skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points if it helps to make your experience stand out!
Tailor Your Application: Make sure to customise your application for the Customer Service Associate role. Refer to the job description and align your skills and experiences with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lalamove
✨Know the Company Inside Out
Before your interview, take some time to research Lalamove. Understand their mission, values, and the technology they use. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer inquiries or complaints. Highlight your problem-solving skills and how you prioritised customer satisfaction. This will demonstrate that you have what it takes to provide world-class service.
✨Practice Your Communication
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering potential questions.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about common issues that arise in customer service and prepare your responses. This will show that you can think on your feet and are ready to tackle challenges head-on.