At a Glance
- Tasks: Lead a team and manage the concession at Selfridges, driving sales and customer engagement.
- Company: Join LAKRIDS BY BÜLOW, a passionate brand dedicated to gourmet liquorice.
- Benefits: Earn up to £30,000, enjoy a performance bonus, and 50% staff discount.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a growing brand and inspire others to love liquorice!
- Qualifications: Leadership skills and a passion for customer experience are essential.
The predicted salary is between 27000 - 33000 £ per year.
WOULD YOU LIKE TO JOIN US IN OUR MISSION TO MAKE THE WORLD LOVE LIQUORICE? LAKRIDS BY BÜLOW is the story of passionate craftsmanship in gourmet liquorice. Founded in 2007 by Johan Bülow on the Danish island of Bornholm, we continue our journey of creating surprising combinations and sensory experiences with liquorice at the core. The ambition remains the same: To inspire people around the world and spread the love for this unique Nordic flavour.
With the mission to make the world love liquorice - one liquorice at a time, LAKRIDS BY BÜLOW has its own stores in Denmark, Sweden, Finland, Norway, Germany, the United Kingdom, and the United Arab Emirates, as well as retail partners in more than 40 markets. The UK is our fastest growing market. We have built a portfolio of London locations with more being opened this year, triple digit growth in our wholesale business and a thriving ecommerce channel. This role puts you at the centre of that growth.
We're looking for a Concession Manager to lead our store in Selfridges. This is a full-time role reporting into our UK Stores Manager, who oversees all three of our UK locations. You'll be the senior person on the ground, leading a team of up to five and taking full ownership of how the concession runs.
The iconic Selfridges attracts a genuinely premium customer - high gifting intent, international visitors, and real willingness to spend when the experience is right. Your job is to make sure it always is.
Key responsibilities:
- Taking full accountability for the concession: sales performance, team standards, and day-to-day operations
- Leading and developing a team of up to five, with a real focus on product knowledge and the art of the tasting
- Driving revenue through proactive tasting sessions - converting the curious and the skeptical into genuine fans
- Growing our customer community through our Lakrids Lovers loyalty programme
- Managing stock levels and coordinating replenishment with head office
- Building and managing the rota to cover concession hours across the team
- Operating in line with both LBB brand standards and Selfridges' own requirements
- Reporting into the UK Stores Manager on performance and operational matters
Opening hours:
Weekdays and Weekends: 9:30am - 10:15pm
We offer:
- Up to £30,000 depending on experience
- A performance bonus through our store manager incentive scheme, rewarding sales, loyalty and responsible trading
- Workplace pension
- 50% staff discount across our full product range
- Regular team socials throughout the year
- Direct support and development from our UK Stores Manager
- A workplace built on honesty, innovation, and passion for what we make
- Real opportunities for growth as the brand expands. We like to hire from within.
Start date: As soon as possible
Our commitment to diversity, equality and inclusion: At LAKRIDS BY BÜLOW we are fully committed to promoting a diverse, equal, and inclusive workplace across all functions and parts of our organisation.
Concessions Manager full-time (40hrs), Selfridges, London (M/F/X) employer: LAKRIDS BY BÜLOW
At LAKRIDS BY BÜLOW, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates passion and innovation in gourmet liquorice. As a Concessions Manager at our Selfridges location, you'll enjoy competitive benefits including a performance bonus, generous staff discounts, and opportunities for personal growth within a rapidly expanding brand. Join us in a dynamic environment where your leadership will directly contribute to our mission of making the world love liquorice, all while engaging with a premium clientele in one of London's most iconic retail spaces.
StudySmarter Expert Advice🤫
We think this is how you could land Concessions Manager full-time (40hrs), Selfridges, London (M/F/X)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like LAKRIDS BY BÜLOW, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LAKRIDS BY BÜLOW!
We think you need these skills to ace Concessions Manager full-time (40hrs), Selfridges, London (M/F/X)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LAKRIDS BY BÜLOW, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LAKRIDS BY BÜLOW and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LAKRIDS BY BÜLOW that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LAKRIDS BY BÜLOW
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
