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For Companies At a Glance
- Tasks: Support customers and achieve sales targets while maintaining strong relationships.
- Company: Join Rockwell Automation, a global leader in technology and industrial automation.
- Benefits: Enjoy hybrid working, monthly commissions, and wellness programs like Calm membership.
- Why this job: Be part of a team that makes a real impact on the world through innovation.
- Qualifications: GCSE Grade C in English & Maths; customer service experience preferred.
- Other info: Diversity and inclusion are key; all backgrounds encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
Rockwell Automation is a global technology leader focused on helping the world\’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that\’s you we would love to have you join us!
Job Description
Lektronix is a Rockwell Automation Business, a complete solutions provider for industrial automation needs. Providing the very best in technical excellence and customer service from anywhere in the world. We invest and develop within the market.
We are looking for Customer Care Specialist for our Newry office.
As a Customer Care Specialist, you will maintain our current customers and support the external salesperson in their role in adding new customers. Developing existing customer relationships will be important to ensure clients use Lektronix for all their spares and repairs needs.
You will achieve sales targets and ensure that each account is managed to reach its potential month after month. You will work alongside external salespeople, who are responsible for adding new customers and supporting existing ones face-to-face.
You will report to the Customer Service Team Leader and be based in Newry.
The Responsibilities – you will do:
- Achieve sales targets and manage a geographical area in Ireland to maximize sales potential.
- Maintain customer relationships.
- Assess and price all repair and supply jobs, considering individual customer needs and potential.
- Maintain a database of existing and potential customers.
- Coordinate and follow-up on leads, initiate contact, create new leads, and acquire new customers.
- Provide information on price, availability, delivery expectations, expedite orders, and track deliveries.
- Assist management with decision-making and recommend business development activities.
- Handle after-sales queries, investigate complaints, and ensure customer satisfaction.
- Work with workshops, escalate issues, and relay feedback to customers.
- Collaborate with Customer Service personnel, Regional Sales Managers, and the Commercial Manager in sales approaches.
The essentials – you will have:
- Minimum GCSE Grade C in English & Mathematics.
- Proficient in Microsoft Office.
- Experience assisting customers via chat and email support in English.
- Experience troubleshooting and resolving user issues, maintaining accurate records.
- Ability to evaluate systems for positive customer experience and provide solutions promptly.
The preferred – Experience you might also have:
- Customer Service
- Cross-selling skills
- B2B Sales
- Key Account Management
What we offer:
- Optional hybrid working model (3 days in-office, 2 remote)
- Free on-site parking
- Experience at a Fortune 500 company
- Monthly sales commissions
- Branded clothing
- Mindfulness programs with Calm membership
- Volunteer Paid Time off after 6 months
- Charity donation matching
- Employee Assistance Program
- Wellbeing programs via OnTrack
- Access to professional development courses
- Other local benefits
At Rockwell Automation, we are committed to diversity and inclusion. If you\’re excited about this role but your experience doesn\’t align perfectly with every qualification, we encourage you to apply. You might be the right fit for this or other roles.
#LI-Hybrid #LI-YSM
Our hybrid policy expects employees to work at least Mondays, Tuesdays, and Thursdays at a Rockwell location unless out of the office for business reasons.
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Customer Care Specialist employer: Lakeview Veterinary Hospital, LLC
Contact Detail:
Lakeview Veterinary Hospital, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist
✨Tip Number 1
Familiarise yourself with Rockwell Automation's products and services. Understanding their offerings will not only help you in conversations during the interview but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former employees of Rockwell Automation or Lektronix. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in maintaining and developing customer accounts will show that you're well-suited for the role of Customer Care Specialist.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing scenarios where you've effectively resolved customer issues. This will showcase your ability to handle after-sales queries and ensure customer satisfaction, which is crucial for this position.
We think you need these skills to ace Customer Care Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Care Specialist position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in B2B settings. Highlight any achievements related to sales targets and customer relationship management.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for maintaining customer relationships and achieving sales targets.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in customer care roles.
How to prepare for a job interview at Lakeview Veterinary Hospital, LLC
✨Know the Company
Before your interview, take some time to research Rockwell Automation and Lektronix. Understand their mission, values, and recent developments in the industry. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Customer Service Skills
As a Customer Care Specialist, your ability to assist customers is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. Highlight your communication skills and your approach to handling complaints.
✨Prepare for Sales-Related Questions
Since achieving sales targets is part of the role, be ready to discuss your experience with sales, including any cross-selling or upselling techniques you've used. Think of specific instances where you met or exceeded sales goals and how you managed customer relationships.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, the tools they use for customer management, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
