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- Tasks: Assist patients with queries and ensure smooth communication with healthcare professionals.
- Company: Join Lakeside Healthcare, a caring and community-focused GP partnership.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Experience in customer service and handling confidential information is essential.
- Other info: Be part of a dynamic team dedicated to quality care and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
We are looking to recruit a Full Time Patient Services Advisor to join our busy Reception/Telephone team in St Neots. The Patient Services Team are a highly motivated group of amazing individuals who strive to bring the best service possible to our patients. The successful applicant should have experience of handling high volumes of telephone calls and a focus on customer service, ensuring the patient experience is seamless and when issues do arrive they are dealt with politely and efficiently.
Main duties of the job:
- Answering incoming calls, dealing with patient queries and directing to the most suitable person/department.
- Be able to cover all reception duties as necessary.
- Process appointment requests from patients for on the day and future appointments by telephone and in person.
- Receiving patients and consulting with members of the practice team.
- Relaying information from the GPs to the patients in a timely manner.
About us:
Lakeside Healthcare is a large GP partnership that provides NHS care for around 170,000 patients across Cambridgeshire, Peterborough, Northamptonshire and Lincolnshire. We are made of eight GP practices across 14 sites that are part of their local communities. We work together as practices to provide resilience, sharing learning and professional back-office support services. Our most important asset is our people, who provide care for our patients and help run our surgeries smoothly. We employ over 500 clinical and non-clinical staff, and we invest in training and developing to ensure that we retain and attract good quality staff who want to stay with us and be part of our team. We are proud of what we do and strive to demonstrate our values of Caring, Respect, Quality and Teamwork in everything we do.
Job responsibilities:
- Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or health care professional in a courteous, efficient and effective way.
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Person Specification:
Qualifications:
- Good Standard of Education.
- Customer Service Qualification.
Experience:
- Experience of working in a busy & multi-functional team.
- Call centre experience or equivalent.
- Using Systm One (Clinical database).
- Experience of working within a GP Surgery.
- A minimum of three years experience in a customer facing environment.
- Experience of handling confidential information and data.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Services Advisor employer: Lakeside Healthcare Group
Contact Detail:
Lakeside Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Advisor
✨Tip Number 1
Get to know the company! Research Lakeside Healthcare and understand their values of Caring, Respect, Quality, and Teamwork. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since the role involves handling high volumes of calls, try role-playing with a friend or family member. This will help you feel more confident and prepared to deal with patient queries efficiently.
✨Tip Number 3
Showcase your customer service experience! Be ready to share specific examples of how you've handled difficult situations in the past. This will demonstrate your ability to provide a seamless patient experience, which is key for this role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Patient Services Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in busy environments. We want to see how you've handled high volumes of calls and ensured a seamless experience for patients.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Patient Services Advisor role. We love seeing applicants who take this extra step!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Lakeside Healthcare Group
✨Know Your Stuff
Make sure you understand the role of a Patient Services Advisor inside out. Familiarise yourself with common patient queries and the services offered by Lakeside Healthcare. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've handled difficult situations or provided exceptional customer service. Think about how you can demonstrate your ability to remain calm under pressure, especially when dealing with high volumes of calls.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s crucial for a Patient Services Advisor to communicate effectively, so showing that you can listen and respond appropriately will set you apart.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios during the interview where you might have to handle a mock patient call. Prepare for this by thinking through how you would approach various situations, such as directing a patient to the right department or addressing a complaint. This will showcase your problem-solving skills and adaptability.
