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- Tasks: Be the friendly face of our surgery, helping patients with their queries and directing them to the right services.
- Company: Join Lakeside Healthcare, a bold and innovative leader in primary care across the East Midlands.
- Benefits: Enjoy a supportive team environment, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Customer service experience and a passion for helping others are essential.
- Other info: Join a dynamic team that values teamwork and quality in patient care.
The predicted salary is between 24000 - 36000 £ per year.
OverviewYou will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient and effective way.
Responsibilities
Processing appointment requests from patients for on the day and future appointments
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Registration of new patients computer data entry and medical records
Ensure building security
About the PracticeNew Queen Street and Stanground. We are a large practice caring for 19,645 patients. The reception team is made up of 15 members of staff across both sites.
About Lakeside HealthcareLAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today. Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve. Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
We are looking for someone with a passion for primary care and the drive to support our clinical service.
About the Practice/Department/Team: New Queen Street and Stanground. We are a large practice caring for 19,645 patients. The reception team is made up of 15 members of staff across both sites.
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Patient Services Advisor employer: Lakeside Healthcare Group
Contact Detail:
Lakeside Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lakeside Healthcare. Understand their values and how they serve their patients. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and ability to work in a busy environment, just like the role requires.
✨Tip Number 3
Show your passion for primary care! During the interview, share why you’re excited about working in healthcare and how you can contribute to the patient services team. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join Lakeside Healthcare. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Services Advisor
Some tips for your application 🫡
Show Your Passion for Primary Care: When writing your application, let your enthusiasm for primary care shine through. We want to see that you genuinely care about helping patients and supporting our clinical services.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in customer service. We deal with over 500 patient contacts a day, so showcasing your ability to handle queries efficiently and courteously is key!
Tailor Your Application: Don’t just send a generic application! Tailor it to the role of Patient Services Advisor. Mention specific duties from the job description and how your skills align with them. We love seeing candidates who pay attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Lakeside Healthcare Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Services Advisor role. Familiarise yourself with the key responsibilities, such as handling patient queries and processing requests. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, be ready to share specific examples of how you've handled customer interactions in the past. Think about times when you resolved issues or went above and beyond for a customer. This will highlight your ability to maintain professionalism under pressure.
✨Practice Effective Communication
As the first point of contact for patients, clear communication is key. During the interview, practice speaking clearly and confidently. You might even want to role-play common scenarios you could face in the role, like answering a difficult patient query. This will help you feel more prepared and relaxed.
✨Emphasise Teamwork and Adaptability
Lakeside Healthcare values teamwork, so be sure to discuss your experience working in busy, multi-functional teams. Share examples of how you've adapted to changing situations or supported colleagues during peak times. This will show that you can thrive in a fast-paced environment while contributing positively to the team.