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- Tasks: Be the friendly face of our surgery, helping patients with their queries and directing them to the right services.
- Company: Join Lakeside Healthcare, a bold and innovative leader in primary care across the East Midlands.
- Benefits: Enjoy a supportive team environment, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Customer service experience and a passion for helping others are essential.
- Other info: Join a dynamic team that values teamwork and quality in patient care.
The predicted salary is between 24000 - 36000 £ per year.
Do you have excellent customer service skills?
Do you thrive in a busy, fast paced environment?
Are you an organized person with great attention todetail?
If you answered yes to any of these questions, wewould like to hear from you!
We have a great opportunityfor the right candidate to join our patient services team. We are looking for someone with a passion forprimary care and the drive to support our clinical service.
Main duties of the job
You will beassisting and directing patients toward the appropriate service or healthcareprofessional in a courteous, efficient and effective way. Duties include:
- Processing appointment requests from patients for onthe day and future appointments
- Receiveand make telephone calls as required. Divert calls and take messages, ensuringaccuracy of detail and prompt appropriate delivery
- Registrationof new patients computer data entry and medical records
- Ensurebuilding security
About us
LAKESIDE HEALTHCARE is changing the face of primarycare provision in England. We are bold, adventurous and ambitious anddetermined to thrive in uncertain times. We are the largest true partnershipin the NHS and operate from various sites across the East Midlands. We servethe healthcare needs of over 170,000 patients across Northamptonshire,Lincolnshire & Cambridgeshire. Joining our team presents an opportunity tobe part of a large organisation that is changing the way primary care isdelivered today.
Living and breathing our values atLakeside Healthcare
Caring & Respect: Simply put we genuinely care aboutpeople: working together for our patients and our teams, our patients come firstin everything we do. We strive to ensure we connect and respond to all needswith compassion, care and respect to improve the lives and wellbeing of thecommunities we serve.
Teamwork & Quality: In all areas of our business wenetwork, collaborate and learn from our Patients, Stakeholders and each anotherto ensure we are always striving to improve, making the right and bestdecisions to provide the best service.
About thePractice/Department/Team
New Queen Street andStanground
We are a large practicecaring for 19,645 patients.
The reception team is madeup of 15 members of staff across both sites.
Job responsibilities
Facilitate effective communication when receiving, assistingand directing patients, ensuring the patient accesses the appropriate serviceor healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team andproject a positive and friendly image to patients and other visitors, either inperson or via the telephone.
Person Specification
Experience
- Experience of working in a busy & multi-functional team.
- Call centre experience or equivalent
- Using Systm One (Clinical database)
- Experience of working within a GP Surgery
- A minimum of three years experience in a customer facing environment
- Experience of handling confidential information and data.
Qualifications
- Good standard of education
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Patient Services Advisor employer: Lakeside Healthcare Group
Contact Detail:
Lakeside Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lakeside Healthcare. Understand their values and how they serve their patients. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and ability to work in a busy environment, just like the role requires.
✨Tip Number 3
Show your passion for primary care! During the interview, share why you’re excited about working in healthcare and how you can contribute to the patient services team. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join Lakeside Healthcare. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Services Advisor
Some tips for your application 🫡
Show Your Passion for Primary Care: When writing your application, let your enthusiasm for primary care shine through. We want to see that you genuinely care about helping patients and supporting our clinical services.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in customer service. We deal with over 500 patient contacts a day, so showcasing your ability to handle queries efficiently and courteously is key!
Tailor Your Application: Don’t just send a generic application! Tailor it to the role of Patient Services Advisor. Mention specific duties from the job description and how your skills align with them. We love seeing candidates who pay attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Lakeside Healthcare Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Services Advisor role. Familiarise yourself with the key responsibilities, such as handling patient queries and processing requests. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, be ready to share specific examples of how you've handled customer interactions in the past. Think about times when you resolved issues or went above and beyond for a customer. This will highlight your ability to maintain professionalism under pressure.
✨Practice Effective Communication
As the first point of contact for patients, clear communication is key. During the interview, practice speaking clearly and confidently. You might even want to role-play common scenarios you could face in the role, like answering a difficult patient query. This will help you feel more prepared and relaxed.
✨Emphasise Teamwork and Adaptability
Lakeside Healthcare values teamwork, so be sure to discuss your experience working in busy, multi-functional teams. Share examples of how you've adapted to changing situations or supported colleagues during peak times. This will show that you can thrive in a fast-paced environment while contributing positively to the team.
