DME Coordinator / Specialist

The DME Coordinator plays a crucial role in our clinical offices and urgent care centers, ensuring that patients receive outstanding care and education in the fitting and use of their ordered durable medical equipment. This position involves constant interaction with patients and clinical staff.

Essential Functions

• Responsible for performing daily measurements and DME fittings following order placement by the clinic.
• Collaborate with clinical providers and staff to educate patients on the proper use and fit of dispensed DME.
• Dispense and document DME in a manner that is compliant with all Medicare regulations.
• Liaison between patient, physician, or other clinical staff.
• Manage DME inventory at assigned clinical locations and perform daily duties within the DME program.
• Educate patients on the financial responsibility associated with their dispensed DME and collaborate with patient financial counselors to facilitate payment arrangements when necessary.
• Work closely with prior authorization specialists and billing department to ensure accurate and timely billing and preauthorization requests.
• Communicate effectively with other DME Coordinators and Inventory Specialists to ensure excellent patient care and inventory management.
• Assist in training clinical staff and new hires in the proper use and fitting of DME including the DME inventory management system.
• Take ownership of assigned locations and support the overall mission of the organization.
• Assist with communication with providers regarding changes to DME policies and procedures.
• Complete special projects and other duties as assigned.

Competencies

• Knowledge of a large range of orthopedic ailments.
• Assessment and evaluation skills.
• HIPAA compliance.

Work Environment

Work is performed in a clinical environment and involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. The job may be stressful at times, with constant and interruptive interaction with others. Interaction with injured or sick patients is possible.

Travel

No travel outside of Lakeshore Bone and Joint Institute facilities is required for this position.

Qualifications

• Must be at least 18 years of age.
• Must have reliable transportation.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Digital literacy.

Preferred Experience Requirements

• General DME/Orthopedic experience.
• Minimum of 1 year experience in an athletic clinic, physical therapy, or DME coordination; orthopedic clinic experience preferred.

Minimum Education Requirements

• High School Diploma or equivalent.

Preferred Education Requirements

• BA, BS, or Associate degree.
• Certification as an Athletic Trainer, Orthotic Fitter, or Orthopedic Tech.

Skills Required

• Excellent customer service/patient care skills.
• Exceptional organization and communication skills.
• Ability to analyze situations and develop solutions; strong emotional intelligence when working with patients and the public.
• Knowledge of basic anatomy and medical terminology.
• Ability to multitask in a fast‑paced environment.
• Ability to contribute and work well with a team.
• Ability to take on, organize, and complete assigned department projects when requested by supervisor.
• Ethical reasoning and decision‑making.
• Strong attention to detail.
• Time management, prioritization, and sense of urgency.
• Excellent verbal and written communication skills.

Physical Requirements

While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and work both day and evening shifts. The job requires hand dexterity as well as the ability to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

All employees have a responsibility to comply with our organization's policies, procedures, and code of conduct.