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- Tasks: Join our team as a Field Service Technician, providing top-notch customer service and repairing shower enclosures.
- Company: Lakes is a leading UK manufacturer of shower enclosures, known for quality and innovation.
- Benefits: Enjoy a full-time role with opportunities for growth and a supportive team environment.
- Why this job: Be part of a dynamic team, work independently, and make a real impact in customers' homes.
- Qualifications: Clean driving licence required; experience in shower fitting and mechanical skills are a plus.
- Other info: Covering a wide area from Kent to Dorset, this role offers variety and hands-on experience.
The predicted salary is between 30000 - 42000 £ per year.
Lakes is a leading manufacturer and supplier of shower enclosures to the UK market. We have a fantastic opportunity for a dedicated individual to join our dynamic team of Service Technicians. The successful candidate will provide excellent face-to-face customer service to customers, whilst promoting our brand and services in end user homes and retailer’s showrooms.
Service area to cover South England from Kent to Dorset, covering Sussex, Hampshire, Surrey, Berkshire, Oxfordshire, Bedfordshire, London and areas of Essex. Surrounding areas to suit business needs and holiday coverage.
- Clean driving licence – essential.
- Experience of shower enclosure fitting advantageous.
- Mechanical aptitude with a technical mind.
- Experience in working with hand tools.
- Physically fit due to lifting of heavy products.
- Able to work alone and as part of a team.
Key Tasks:
- Assess and repair faulty shower enclosures/bath screens in customer homes.
- Installation of displays in retailer showrooms.
- Liaise with the customer service team giving updates to service visits.
- Regular inspections of showroom displays.
- Telephone responses to aid and advise customers.
- Maintaining recognised van stock.
- Send daily visit reports, to include photos of issues.
- Able to identify where improvements can be made to products and liaise with the Product Manager.
- Carry out purchased services of varying options.
- To represent the company in a professional and competent manner.
Other Tasks:
- Maintaining the company vehicle.
- Build of exhibition stands, that may be out of business.
- Re-packaging of faulty or damaged products for return to head office.
- Special deliveries of Lakes products as required.
- Liaise with Sales Managers when required.
Salary commensurate with experience. Applications: CV to Tracey Boulton – tracey.boulton@lakesuk.com
Field Service Technician - Hampshire employer: Lakes
Contact Detail:
Lakes Recruiting Team
tracey.boulton@lakesuk.com
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician - Hampshire
✨Tip Number 1
Familiarise yourself with Lakes' products and services. Understanding the specifics of shower enclosures and the common issues customers face will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any relevant hands-on experience you have with mechanical tools or installations. If you've worked in similar roles before, be ready to discuss specific examples that showcase your skills and how they relate to the responsibilities of a Field Service Technician.
✨Tip Number 3
Prepare to discuss your customer service approach. Since this role involves face-to-face interactions, think about how you can convey your ability to handle customer queries and complaints effectively while maintaining a professional image.
✨Tip Number 4
Make sure to emphasise your ability to work independently as well as part of a team. Share examples from past experiences where you successfully managed tasks on your own, but also contributed positively to team efforts.
We think you need these skills to ace Field Service Technician - Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and technical skills related to shower enclosure fitting. Use specific examples that demonstrate your mechanical aptitude and ability to work with hand tools.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your clean driving licence and any previous experience in similar roles. Emphasise your ability to work independently and as part of a team.
Highlight Relevant Skills: In your application, clearly outline your physical fitness and ability to lift heavy products, as well as your experience with customer interactions. This will show that you understand the demands of the job.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring manager.
How to prepare for a job interview at Lakes
✨Showcase Your Technical Skills
Make sure to highlight any experience you have with shower enclosure fitting or similar mechanical tasks. Be prepared to discuss specific tools you've used and how your technical aptitude can benefit the role.
✨Demonstrate Customer Service Experience
Since this role involves face-to-face customer interaction, share examples of how you've provided excellent customer service in the past. Emphasise your ability to communicate effectively and resolve issues promptly.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, such as assessing and repairing faulty products. Think through potential challenges you might face in the field and how you would address them.
✨Know the Company and Its Products
Research Lakes and their range of shower enclosures. Understanding their products will not only show your interest but also help you answer questions more effectively and demonstrate how you can promote their brand.
