At a Glance
- Tasks: Join our team as an Office Administrator, handling customer enquiries and scheduling jobs.
- Company: Laker BMS provides essential building maintenance services to social housing across the Midlands and South.
- Benefits: Enjoy 21 days holiday, a company pension, and flexible full-time or part-time hours.
- Other info: This is an office-based role in Birmingham with a supportive work environment.
- Why this job: Be part of a friendly team making a real impact in the community while developing your skills.
- Qualifications: Strong admin experience, excellent communication skills, and proficiency in Microsoft Office are essential.
The predicted salary is between 25000 - 27000 € per year.
Laker BMS provides building maintenance and refurbishment services to social housing providers and local authorities throughout the Midlands and South. We are looking for both full time and part time administrators to join our small friendly team in Birmingham on a permanent basis. The role is office based.
It would be 42.5 hours a week (8am to 5.00pm, 5 days a week, Mon-Fri). Rate of pay from £25k - £27k p.a. full time, pro-rated for reduced hours, subject to experience. 21 days holiday + bank holidays, and company pension.
Duties would include, but not limited to:
- To deal efficiently and in a professional manner with all customer enquiries
- Raising and scheduling jobs, and diary planning via our job management system
- Liaising with multiple clients
- Dealing with customer enquiries via telephone and email
- Raising purchase orders for materials and subcontractors
- Invoicing and service tracking
Required skills:
- Strong administration experience within a busy office environment
- Highly organised and confident
- Excellent communication skills both written and verbal
- Ability to manage your own workload
- Strong computer literacy – Microsoft Word, Excel and Outlook
- Ability to remain calm under pressure
- Previous experience with a responsive maintenance and heating company (desired but not essential)
Ability to commute/relocate: Birmingham: reliably commute or plan to relocate before starting work (required).
To apply for the role please forward your CV and work portfolio to Laker BMS Ltd to info@lakeruk.com.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator in Birmingham
✨Tip Number 1
Familiarise yourself with Laker BMS and their services. Understanding their approach to building maintenance and refurbishment will help you tailor your conversations during the interview, showing that you're genuinely interested in the company.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel and Outlook. Since strong computer literacy is a requirement, being able to demonstrate your proficiency in these tools can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've managed customer enquiries in previous roles. Being able to share specific instances where you've successfully handled challenging situations will highlight your communication skills and ability to remain calm under pressure.
✨Tip Number 4
Consider your commute to Birmingham. If you're not already local, think about how you'll manage this before applying. Showing that you have a reliable plan for commuting can demonstrate your commitment to the role.
We think you need these skills to ace Office Administrator in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant administration experience, particularly in busy office environments. Emphasise your organisational skills and any experience with customer enquiries, as these are key for the Office Administrator role.
Craft a Strong Cover Letter:Write a cover letter that specifically addresses the job description. Mention your communication skills and ability to manage workloads effectively. Show enthusiasm for joining Laker BMS and how you can contribute to their team.
Highlight Technical Skills:Since strong computer literacy is required, ensure you mention your proficiency in Microsoft Word, Excel, and Outlook. If you have experience with job management systems, be sure to include that as well.
Proofread Your Application:Before sending your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as professionalism in your written communication is crucial for this role.
How to prepare for a job interview at Laker BMS Ltd
✨Showcase Your Organisational Skills
As an Office Administrator, being organised is key. Prepare examples of how you've managed your workload in previous roles, perhaps by discussing specific tools or methods you used to stay on top of tasks.
✨Demonstrate Strong Communication Abilities
Since the role involves liaising with clients and handling enquiries, be ready to discuss your communication style. You might want to share instances where you successfully resolved customer issues or improved communication within a team.
✨Familiarise Yourself with Job Management Systems
Laker BMS uses a job management system for scheduling and tracking. If you have experience with similar systems, mention it. If not, do some research on common software used in office administration to show your willingness to learn.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you handle pressure and multitasking. Think of scenarios where you had to remain calm under stress, and be ready to explain how you managed those situations effectively.
