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- Tasks: Join our IT Service Desk team to support and resolve technical issues across the business.
- Company: Lakeland, a growing company since the 1960s, values quality and customer care.
- Benefits: Enjoy a permanent role with 37 hours per week and a supportive work environment.
- Why this job: Be part of a dynamic team, enhance your IT skills, and make a real impact.
- Qualifications: Recent IT support experience and knowledge of Windows, Networking, and server support required.
- Other info: Work from our Head Office in Windermere, with opportunities for on-call support.
The predicted salary is between 30000 - 42000 £ per year.
Working as a member of Lakeland's IT Service Desk team, you will support all areas of the business to ensure that Lakeland's IT systems are available for intended use. You will provide technical services for incidents or requests.
As part of Lakeland's IT Service Desk team, your role is to support all business areas, ensuring IT system availability and providing technical incident and request resolution.
Working on a rota, you will log, prioritize, investigate issues, and provide solutions and advice to colleagues to ensure uninterrupted access to Lakeland's systems.
Major accountabilities:- Deliver 24/7 IT support services in line with SLAs and customer service standards.
- Own incidents and support queries, ensuring proper logging, management, prioritization, escalation, and resolution.
- Ensure system availability and manage outages, liaising with third parties as needed.
- Perform routine tasks and maintain accurate records of these activities.
- Undertake routine maintenance of IT equipment.
- Document changes, moves, and additions accurately, following change control policies.
- Prioritize security and access controls, ensuring compliance with security standards.
- Build effective cross-functional relationships to enhance customer relations.
- Advise colleagues on IT and communication systems to maximize their benefits.
- Recent experience in an IT support/service desk role.
- Understanding of IT systems such as Windows, Networking, and server support.
- Experience managing multiple priorities under pressure.
- Experience handling critical outages with incident management skills.
- Experience working with third-party service providers.
- Strong analytical skills for incident management.
- Ability to communicate effectively with colleagues at all levels.
- Ability to operate under pressure.
- Support on a on-call rota.
- High accuracy, attention to detail, and ownership of incidents.
- Understanding security and access controls.
Founded in the 1960s, Lakeland values quality and customer care. From selling plastic bags to over 4000 products, with stores nationwide and a large dispatch centre, Lakeland continues to grow.
Service Desk Analyst employer: Lakeland
Contact Detail:
Lakeland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with Lakeland's IT systems and services. Understanding their specific technologies, such as Windows and networking, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Prepare to discuss your experience with incident management. Be ready to share examples of how you've handled critical outages and prioritised tasks under pressure, as this is crucial for the role.
✨Tip Number 3
Showcase your communication skills by practising how you would explain technical issues to non-technical colleagues. This will highlight your ability to build effective cross-functional relationships.
✨Tip Number 4
Research Lakeland's customer service standards and SLAs. Being knowledgeable about their expectations will allow you to align your answers with their values during the interview process.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or service desk roles. Emphasise your understanding of IT systems, incident management skills, and any experience with third-party service providers.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Lakeland. Mention specific examples of how you've successfully managed incidents or provided technical support in previous positions.
Highlight Relevant Skills: Clearly outline your analytical skills, ability to communicate effectively, and experience working under pressure. These are crucial for the Service Desk Analyst role and should be evident in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Lakeland
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of IT systems, particularly Windows, Networking, and server support. Be prepared to discuss specific incidents you've handled in the past and how you resolved them.
✨Demonstrate Your Problem-Solving Skills
Prepare examples that showcase your analytical skills and ability to manage multiple priorities under pressure. Think of situations where you successfully handled critical outages and how you communicated with your team during those times.
✨Emphasise Communication Abilities
Since you'll be working closely with colleagues at all levels, it's crucial to demonstrate your effective communication skills. Practice explaining technical concepts in simple terms, as this will show your ability to advise others on IT systems.
✨Highlight Your Attention to Detail
Given the importance of accuracy in logging incidents and managing changes, be ready to discuss how you ensure high standards in your work. Share examples of how your attention to detail has positively impacted your previous roles.
