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For Companies At a Glance
- Tasks: Engage customers and showcase our unique kitchen products with enthusiasm.
- Company: Join Lakeland, a trusted brand with over 50 years of quality and customer care.
- Benefits: Enjoy competitive pay, generous discounts, and 29 days of paid holiday.
- Why this job: Be part of a vibrant team that values passion and creativity in retail.
- Qualifications: No specific experience required, just a love for our products and a flair for customer service.
- Other info: Fixed term role until December 2025, perfect for students seeking flexible work.
About the role
Fixed Term until 28/12/2025
8 Hours per week
£12.21 per hour -18yr and over
Lakeland has been around for more than 50 years because our products are a cut above the rest. And our colleagues are the same. Work with us and you’ll be joining a team with a passion for sharing the joy that our products bring. Already a Lakeland customer? You’ll understand what we mean. There’ll be the support of a great team so you can focus on getting our customers excited about the little things that make our exclusive ranges unrivalled. You’ll also be in for some great benefits including some amazing colleague discounts – just remember to share your love of our products with each customer you meet!
About you
We are looking for a Retail Colleague (that’s our name for a Retail Assistant at Lakeland) and as a Retail Colleague you won’t just be helping customers visiting our store – you’ll be bringing a bit of theatre to the retail experience with your special brand of enthusiasm. You’ll be someone who not only loves our products but who lives them in their daily life: who might use our utensils to prepare breakfast before going to work, sell them all day, and then use them again at home in the evening. Armed with this kind of lived-in knowledge, our Retail Colleagues bring our products to life for our customers so they can see their unique benefits for themselves. As you may have gathered, this isn’t a role for those who want to mind their own business and blend into the background – we want people for whom all the store’s a stage and who will put our products in the lead role. If that’s you, this is your big break.
Who we are
Founded in the early 60s, with the same strong values of quality and customer care now as when we first started. From selling plastic bags for home freezing from the Rayner family garage in Windermere, to over 4000 kitchen and home products today, Lakeland has grown to the extent that we now send out thousands of parcels a day from our Kendal despatch centre, and we have stores nationwide, stretching from Aberdeen to Exeter, with more in the pipeline.
Benefits
There are many benefits to being part of the Lakeland team. Other than being part of a huge and happy working family, our colleagues are rewarded with a competitive salary, discretionary bonus scheme and a group personal pension plan.
There are 29 days’ paid holiday (including bank holidays) and generous discounts on our products. We offer a great retail environment, and the chance to be part of a team who like to work and socialise together.
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Retail Assistant employer: Lakeland
Contact Detail:
Lakeland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with Lakeland's product range before your interview. Being able to discuss specific products and share personal experiences will show your genuine enthusiasm and help you connect with the team.
✨Tip Number 2
Demonstrate your customer service skills during any interactions with the team. Whether it's a phone call or an in-person chat, showing that you can engage positively with customers will highlight your suitability for the Retail Colleague role.
✨Tip Number 3
Emphasise your passion for cooking or home products in conversations. Sharing how you use Lakeland products in your daily life can illustrate your fit for the role and your ability to bring the products to life for customers.
✨Tip Number 4
Be prepared to showcase your enthusiasm and energy during the interview process. This role is all about bringing excitement to the retail experience, so let your personality shine through to demonstrate that you’re the right fit for the team.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Show Your Passion: In your application, express your enthusiasm for Lakeland's products. Share personal experiences of how you use their products in your daily life, as this aligns with the company's values.
Tailor Your CV: Make sure your CV highlights relevant retail experience and customer service skills. Emphasise any previous roles where you engaged with customers or showcased products effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and excitement about the role. Use it to demonstrate how you can bring 'theatre' to the retail experience and connect with customers.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Lakeland
✨Show Your Passion for Products
Make sure to express your enthusiasm for Lakeland's products during the interview. Share personal experiences of how you've used their items in your daily life, as this will demonstrate your genuine interest and understanding of what makes their products special.
✨Bring the Theatre
Since the role requires a bit of theatre, think about how you can bring energy and excitement to your responses. Use engaging language and body language to convey your personality, showing that you're ready to make the retail experience enjoyable for customers.
✨Prepare for Customer Scenarios
Anticipate questions about customer service scenarios. Think of examples where you've gone above and beyond for a customer or how you've handled difficult situations. This will showcase your ability to connect with customers and provide excellent service.
✨Research the Company
Familiarise yourself with Lakeland's history, values, and product range. Being knowledgeable about the company will not only impress the interviewers but also help you align your answers with their ethos and demonstrate that you're a good fit for the team.