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For Companies At a Glance
- Tasks: Lead and inspire a high-performance retail team to deliver exceptional customer service.
- Company: Join Lakeland, a beloved brand with a rich history and strong values.
- Benefits: Enjoy competitive pay, 29 days holiday, pension plan, and generous product discounts.
- Why this job: Be part of a supportive team that values your growth and development.
- Qualifications: Previous experience in retail management and strong communication skills required.
- Other info: Dynamic work environment with opportunities for socialising and teamwork.
The predicted salary is between 27000 - 27000 £ per year.
About the Role
Permanent - 37 hours
£14.13 per hour (circa 27,000pa)
As an assistant store manager in our retail stores you will support the store manager in leading and managing an engaged team of colleagues. You will coach, develop and inspire the store team to deliver extraordinary customer service and realise their full potential. You will work with the store manager to drive standards, build capability and accountability and create a great place to work. You will lead by example and exhibit the Lakeland essence, values and behaviours. You will be passionate about our products and delivering best in class customer service.
About You
- Previous experience in an assistant manager's role, or similar, and to be able to deputise for the store manager in their absence.
- Strong selling and customer service skills.
- Great communication and interpersonal skills.
- An understanding of KPI’s and an ability to drive performance.
- Experience in recruitment and performance reviews.
- Experience in managing workflow schedules.
- An ability to manage, organise and motivate your colleagues on a day to day basis.
- An ability to train others and engage them in all aspects of being part of a busy store team.
- An ability to encourage and coach your colleagues to achieve their own potential.
- Existing knowledge of Lakeland and our products.
- A positive attitude to change and development.
- Intermediate IT skills (e.g. Word and Excel).
About Lakeland
Founded in the early 60s, with the same strong values of quality and customer care now as when we first started. From selling plastic bags for home freezing from the Rayner family garage in Windermere, to over 4000 kitchen and home products today, Lakeland has grown to the extent that we now send out thousands of parcels a day from our Kendal despatch centre, and we have stores nationwide, stretching from Aberdeen to Exeter, with more in the pipeline.
Benefits
There are many benefits to being part of the Lakeland team. Other than being part of a huge and happy working family, our colleagues are rewarded with a competitive salary, a group personal pension plan. There are 29 days’ paid holiday (including bank holidays) and generous discounts on our products. We offer a great retail environment, and the chance to be part of a team who like to work and socialise together.
Assistant Store Manager — Inspire a High-Performance Retail Team in London employer: Lakeland
Contact Detail:
Lakeland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager — Inspire a High-Performance Retail Team in London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing Lakeland's website and social media. This will help you understand their values and how you can fit in, plus it shows you're genuinely interested.
✨Tip Number 2
Practice your people skills! As an Assistant Store Manager, you'll be leading a team, so brush up on your communication and coaching techniques. Role-play with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Show off your passion for the products! When discussing your experience, weave in examples of how you've engaged customers in the past. Let your enthusiasm for Lakeland's products shine through—it's all about delivering that best-in-class customer service!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your excitement about the role and how you can contribute to the team.
We think you need these skills to ace Assistant Store Manager — Inspire a High-Performance Retail Team in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for retail and customer service shine through. We want to see how passionate you are about our products and the experience you can create for our customers.
Tailor Your Experience: Make sure to highlight your previous experience in assistant management or similar roles. We’re looking for specific examples of how you've led teams, driven performance, and delivered exceptional customer service.
Be Authentic: Don’t be afraid to show your personality! We value authenticity, so let us know what makes you unique and how you embody the Lakeland essence and values in your work.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Lakeland
✨Know Your Lakeland Products
Before the interview, make sure you familiarise yourself with Lakeland's product range. Being able to discuss specific products and how they enhance customer experience will show your passion and knowledge, which is key for an Assistant Store Manager.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated colleagues or improved team performance. This will help you illustrate your ability to inspire and coach others, which is crucial for this role.
✨Understand KPIs and Performance Metrics
Brush up on your understanding of key performance indicators (KPIs) relevant to retail. Be ready to discuss how you've used KPIs to drive sales or improve customer service in previous roles. This shows that you can contribute to the store's success right from the start.
✨Engage with the Interviewers
During the interview, don't just answer questions—engage with your interviewers. Ask them about their experiences at Lakeland and what they love about working there. This not only shows your interest but also helps you gauge if the company culture aligns with your values.