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For Companies At a Glance
- Tasks: Support colleagues by ensuring IT systems are effective and accessible.
- Company: Join Lakeland, a leading retailer known for quality and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values collaboration and problem-solving in a supportive culture.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Position based in beautiful Windermere, perfect for nature lovers.
The predicted salary is between 30000 - 42000 ÂŁ per year.
About the Role
Permanent – 37 hours per week
ÂŁ14.23 per hour (Circa ÂŁ27,378.52pa)
5 days per week working from our Head Office in Windermere
We’re currently looking for a highly motivated and proactive Service Desk Analyst to join our IT team and help ensure our systems remain effective, secure, and accessible across all areas of the business.
As a Service Desk Analyst, you’ll play a key role in supporting Lakeland’s colleagues by making sure our IT systems are fit for purpose and available when needed. You’ll log and prioritise IT issues, investigate problems, and provide helpful advice and solutions to help our teams function efficiently in their roles.
Hierarchy
Hierarchy
Key Accountabilities
Drives Business Success:
•Deliver consistent performance across all assigned tasks.
•Support the successful delivery of IT projects.
Operational Excellence:
•Act as the first point of contact for IT support across the business.
•Log, triage, and resolve incidents or escalate to third-party vendors where required.
•Perform routine IT maintenance and ensure all daily checklists are completed.
•Offer clear, friendly advice on IT and communications systems.
•Monitor and action alerts from IT systems, maintaining system availability and security.
•Ensure accurate documentation for changes, additions, and maintenance.
•Follow backup and security protocols, and escalate concerns appropriately.
•Maintain a clean, safe, and hazard-free working environment.
Being an Ambassador for Lakeland:
•Take ownership of issues and follow through to resolution.
•Encourage feedback and actively seek ways to improve service delivery.
•Demonstrate Lakeland’s values through respectful, helpful interactions.
•Build strong working relationships across teams.
•Remain adaptable and proactive to meet changing departmental needs.
•Provide peer training and support where necessary.
•Contribute to a safe, professional, and customer-focused environment.
Knowledge, Skills & Experience
Essential:
•Minimum 2 years of experience in a similar IT support role.
•Strong understanding of Windows OS, networking principles, productivity tools, and server support.
•Clear, confident communication and excellent listening skills.
•High attention to detail and a proactive attitude to learning.
•Capable of prioritising and resolving high-impact (P1) incidents.
•Strong sense of ownership, responsibility, and security awareness.
•Effective time management and ability to work under pressure.
•Adaptable, reliable, and committed to high standards.
Desirable:
•Familiarity with Lakeland’s products and systems.
•Experience with omni-channel retail technologies.
•Understanding of integration methods between enterprise systems.
About Us
Founded in the early 60s, with the same strong values of quality and customer care now as when we first started. From selling plastic bags for home freezing from the Rayner family garage in Windermere, to over 4000 kitchen and home products today, Lakeland has grown to the extent that we now send out thousands of parcels a day from our Kendal despatch centre, and we have stores nationwide, stretching from Aberdeen to Exeter, with more in the pipeline.
Benefits
There are many benefits to being part of the Lakeland team. Other than being part of a huge and happy working family, our colleagues are rewarded with a competitive salary, a group personal pension plan.
There are 29 days’ paid holiday (including bank holidays) and generous discounts on our products. We offer a great retail environment, and the chance to be part of a team who like to work and socialise together
IT Service Desk Analyst employer: Lakeland
Contact Detail:
Lakeland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT issues and solutions that Service Desk Analysts typically encounter. This knowledge will not only help you in interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with current or former IT Service Desk Analysts, especially those who have worked in similar environments. They can provide valuable insights into the role and may even refer you internally, increasing your chances of landing the job.
✨Tip Number 3
Showcase your problem-solving skills during any interactions with our team. Whether it's through a phone call or an informal chat, demonstrating your ability to think critically and offer solutions will set you apart from other candidates.
✨Tip Number 4
Research our company culture and values before applying. Tailoring your conversations and responses to align with what we stand for will show that you're genuinely interested in being part of our team.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IT Service Desk Analyst position. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your IT support experience, technical skills, and any relevant certifications. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving abilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how your previous experience has prepared you for the challenges of the Service Desk Analyst position.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lakeland
✨Understand the Role
Make sure you have a clear understanding of what an IT Service Desk Analyst does. Familiarise yourself with the key responsibilities, such as logging and prioritising IT issues, and think about how your skills align with these tasks.
✨Showcase Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved IT issues. Highlight your analytical thinking and ability to provide effective solutions, as this is crucial for the role.
✨Demonstrate Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with colleagues. Practice explaining technical concepts in simple terms, and be ready to discuss how you would handle difficult conversations or frustrated users.
✨Research the Company
Take some time to learn about Lakeland and its IT systems. Understanding the company's culture and values will help you tailor your responses and show that you're genuinely interested in being part of their team.
