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For Companies At a Glance
- Tasks: Support the store manager in leading a passionate team and delivering exceptional customer service.
- Company: Join Lakeland, a beloved brand with a rich history and commitment to quality.
- Benefits: Competitive pay, career development, and a vibrant work environment.
- Why this job: Be part of a dynamic team that inspires and motivates others while making a real impact.
- Qualifications: Experience in retail management, strong communication skills, and a passion for customer service.
- Other info: Exciting opportunities for growth in a company that values its employees.
The predicted salary is between 20800 - 31200 £ per year.
About the Role
Permanent - 37 hours (5 days includes weekend working) £***** per hour (circa 26,000pa).
As an assistant store manager in our retail stores you will support the store manager in leading and managing an engaged team of colleagues. You will coach, develop and inspire the store team to deliver extraordinary customer service and realise their full potential. You will work with the store manager to drive standards, build capability and accountability and create a great place to work. You will lead by example and exhibit the Lakeland essence, values and behaviours. You will be passionate about our products and delivering best in class customer service.
About You
- Previous experience in an assistant manager's role, or similar, and to be able to deputise for the store manager in their absence.
- Strong selling and customer service skills.
- Great communication and interpersonal skills.
- An understanding of KPIs and an ability to drive performance.
- Experience in recruitment and performance reviews.
- Experience in managing workflow schedules.
- An ability to manage, organise and motivate your colleagues on a day to day basis.
- An ability to train others and engage them in all aspects of being part of a busy store team.
- An ability to encourage and coach your colleagues to achieve their own potential.
- Existing knowledge of Lakeland and our products.
- A positive attitude to change and development.
- Intermediate IT skills (e.g. Word and Excel).
About Lakeland
Founded in the early 60s, with the same strong values of quality and customer care now as when we first started. From selling plastic bags for home freezing from the Rayner family garage in Windermere, to over **** kitchen and home products today, Lakeland has grown to the extent that we now send out thousands of parcels a day from our Kendal despatch centre, and we have stores nationwide, stretching from Aberdeen to Exeter, with more in the pipeline.
Assistant Store Manager in England employer: Lakeland
Contact Detail:
Lakeland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in England
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with Lakeland's products and values. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! As an Assistant Store Manager, you'll need to inspire and motivate your team. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Lakeland family. Don’t miss out!
We think you need these skills to ace Assistant Store Manager in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for Lakeland and our products shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering top-notch customer service and being part of our team.
Tailor Your Experience: Make sure to highlight your previous experience in assistant management or similar roles. We’re keen to see how your skills in coaching, motivating, and managing a team can contribute to our store’s success, so be specific about your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot. This helps us quickly see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Lakeland.
How to prepare for a job interview at Lakeland
✨Know Your Products
Before the interview, make sure you familiarise yourself with Lakeland's product range. Being able to discuss specific items and their benefits shows your passion for the brand and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your coaching and development experiences, as well as any instances where you've motivated colleagues to achieve their potential. This will demonstrate that you're ready to support the store manager effectively.
✨Understand KPIs
Brush up on key performance indicators relevant to retail management. Be ready to discuss how you've used KPIs in previous roles to drive performance and improve customer service. This knowledge will show that you can contribute to the store's success.
✨Practice Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your interpersonal skills and ensure you come across as approachable and engaging.
