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For Companies At a Glance
- Tasks: Support the store manager in leading a dynamic team and delivering exceptional customer service.
- Company: Join Lakeland, a brand known for innovation and fun in home products.
- Benefits: Enjoy a 20% discount, pension scheme, and a stylish company uniform.
- Why this job: Be part of a passionate team that values growth and customer satisfaction.
- Qualifications: Previous experience in retail management and strong communication skills required.
- Other info: Great opportunity to inspire others and develop your leadership skills.
The predicted salary is between 24000 - 28000 £ per year.
About the Role
Permanent - 37 hours £13.57 per hour (circa 26,000pa)
As an assistant store manager in our retail stores you will support the store manager in leading and managing an engaged team of colleagues. You will coach, develop and inspire the store team to deliver extraordinary customer service and realise their full potential. You will work with the store manager to drive standards, build capability and accountability and create a great place to work. You will lead by example and exhibit the Lakeland essence, values and behaviours. You will be passionate about our products and delivering best in class customer service.
About You
- Previous experience in an assistant manager's role, or similar, and to be able to deputise for the store manager in their absence.
- Strong selling and customer service skills.
- Great communication and interpersonal skills.
- An understanding of KPI’s and an ability to drive performance.
- Experience in recruitment and performance reviews.
- Experience in managing workflow schedules.
- An ability to manage, organise and motivate your colleagues on a day to day basis.
- An ability to train others and engage them in all aspects of being part of a busy store team.
- An ability to encourage and coach your colleagues to achieve their own potential.
- Existing knowledge of Lakeland and our products.
- A positive attitude to change and development.
- Intermediate IT skills (e.g. Word and Excel).
About Lakeland
We want to be celebrated for bringing excitement, innovation and fun to people’s homes and lives. We do this through our extraordinary products sold with devotion and flair.
Benefits include:
- 20% Company Discount
- Pensions Scheme opportunities
- Company Uniform
Assistant Store Manager in Chelmsford employer: Lakeland
Contact Detail:
Lakeland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Chelmsford
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with Lakeland's products and values. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to team management and customer service. Think of examples from your past experience that showcase your skills and how you can inspire a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Lakeland family.
We think you need these skills to ace Assistant Store Manager in Chelmsford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for our products and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating an extraordinary experience for our customers.
Tailor Your Experience: Make sure to highlight your previous experience in assistant management or similar roles. We’re keen to see how your skills in coaching, developing, and motivating teams can contribute to our store's success, so be specific about your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, and don’t forget to mention your understanding of KPIs and how you’ve driven performance in past roles. We appreciate clarity!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is always a bonus!
How to prepare for a job interview at Lakeland
✨Know Your Products
Before the interview, make sure you have a solid understanding of Lakeland's products. Familiarise yourself with their features and benefits, as well as any recent innovations. This will not only show your passion for the brand but also help you answer questions about how you would promote these products to customers.
✨Showcase Your Leadership Skills
As an assistant store manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your previous experience where you've successfully coached or developed team members. Highlight how you’ve driven performance and created a positive work environment.
✨Understand KPIs and Performance Metrics
Brush up on key performance indicators relevant to retail management. Be ready to discuss how you’ve used KPIs in the past to drive sales and improve customer service. Showing that you can analyse and act on performance data will impress the interviewers.
✨Practice Your Communication Skills
Strong communication is crucial for this role. Think of scenarios where you've effectively communicated with both customers and colleagues. Practise articulating your thoughts clearly and confidently, as this will reflect your interpersonal skills during the interview.
