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- Tasks: Support IT systems, log issues, and provide solutions to keep the business running smoothly.
- Company: Join Lakeland, a trusted name in kitchen and home products since the 60s.
- Benefits: Enjoy a competitive salary, generous holiday, and discounts on awesome products.
- Why this job: Be the go-to person for IT support and make a real difference in a dynamic team.
- Qualifications: 2 years of IT support experience and strong communication skills are essential.
- Other info: Work in a vibrant environment with opportunities for growth and teamwork.
The predicted salary is between 27378 - 30400 ÂŁ per year.
Permanent – 37 hours per week £14.23 per hour (Circa £27,378.52pa) 5 days per week working from our Head Office in Windermere.
We’re currently looking for a highly motivated and proactive Service Desk Analyst to join our IT team and help ensure our systems remain effective, secure, and accessible across all areas of the business. As a Service Desk Analyst, you’ll play a key role in supporting Lakeland’s colleagues by making sure our IT systems are fit for purpose and available when needed. You’ll log and prioritise IT issues, investigate problems, and provide helpful advice and solutions to help our teams function efficiently in their roles.
Drives Business Success- Deliver consistent performance across all assigned tasks.
- Support the successful delivery of IT projects.
- Act as the first point of contact for IT support across the business.
- Log, triage, and resolve incidents or elevate to third‑party vendors where required.
- Perform routine IT maintenance and ensure all daily checklists are completed.
- Offer clear, friendly advice on IT and communications systems.
- Monitor and action alerts from IT systems, maintaining system availability and security.
- Ensure accurate documentation for changes, additions, and maintenance.
- Follow backup and security protocols, and elevate concerns appropriately.
- Maintain a clean, safe, and hazard‑free working environment.
- Take ownership of issues and follow through to resolution.
- Encourage feedback and actively seek ways to improve service delivery.
- Demonstrate Lakeland’s values through respectful, helpful interactions.
- Build strong working relationships across teams.
- Remain adaptable and proactive to meet changing departmental needs.
- Provide peer training and support where necessary.
- Contribute to a safe, professional, and customer‑focused environment.
- Minimum 2 years of experience in a similar IT support role.
- Strong understanding of Windows OS, networking principles, productivity tools, and server support.
- Clear, confident communication and excellent listening skills.
- High attention to detail and a proactive attitude to learning.
- Capable of prioritising and resolving high‑impact (P1) incidents.
- Strong sense of ownership, responsibility, and security awareness.
- Effective time management and ability to work under pressure.
- Adaptable, reliable, and committed to high standards.
- Familiarity with Lakeland’s products and systems.
- Experience with omni‑channel retail technologies.
- Understanding of integration methods between enterprise systems.
Benefits:
- Competitive salary.
- Group personal pension plan.
- 29 days’ paid holiday (including bank holidays).
- Generous discounts on Lakeland products.
- Involved in a great retail environment with opportunities for teamwork and socialisation.
IT Service Desk Analyst in Windermere employer: Lakeland Limited
Contact Detail:
Lakeland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in Windermere
✨Tip Number 1
Get to know the company! Research Lakeland’s values and products so you can show off your knowledge during interviews. It’ll help you connect with the team and demonstrate that you’re genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a Service Desk Analyst, you’ll need to explain tech stuff in a way that everyone understands. Try role-playing common IT scenarios with a friend to build your confidence and clarity.
✨Tip Number 3
Network like a pro! Reach out to current or former Lakeland employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it could give you an inside edge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can tailor your application to highlight how your skills match what Lakeland is looking for in a Service Desk Analyst.
We think you need these skills to ace IT Service Desk Analyst in Windermere
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your relevant experience, especially in IT support, and showcase your understanding of Windows OS and networking principles. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Be sure to mention your proactive attitude and commitment to high standards, as these are key qualities we value at StudySmarter.
Showcase Your Communication Skills: As a Service Desk Analyst, clear communication is crucial. In your application, demonstrate your ability to communicate effectively by using concise language and a friendly tone. This will give us a taste of how you’ll interact with colleagues and customers alike!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Lakeland!
How to prepare for a job interview at Lakeland Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, networking principles, and productivity tools. Be ready to discuss your previous experiences in IT support and how you've tackled high-impact incidents. This will show that you're not just familiar with the tech but can also handle real-world challenges.
✨Show Off Your Communication Skills
As a Service Desk Analyst, clear communication is key. Practice explaining technical issues in simple terms, as you'll need to help colleagues who may not be as tech-savvy. Think about examples where you've successfully communicated solutions or provided support, and be prepared to share those during the interview.
✨Demonstrate Your Proactive Attitude
Lakeland values a proactive approach, so come prepared with examples of how you've taken ownership of issues in the past. Discuss any feedback you've sought to improve service delivery and how you've adapted to changing needs. This will highlight your commitment to operational excellence.
✨Familiarise Yourself with Lakeland
Do a bit of homework on Lakeland’s products and systems. Understanding their business model and how IT supports their operations will give you an edge. You could even mention specific products or initiatives during your interview to show your genuine interest in the company and its values.
