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For Companies At a Glance
- Tasks: Lead and motivate your team to drive sales and deliver exceptional customer service.
- Company: Join Lakeland, a trusted brand with over 60 years of quality and customer care.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team that values excellence and makes a real impact on customers' lives.
- Qualifications: Previous retail management experience and strong customer service skills are essential.
- Other info: Opportunity to work with a diverse range of innovative kitchen and home products.
The predicted salary is between 28800 - 42000 £ per year.
As a Retail Store manager, you are accountable for the overall store operation. You will drive store sales and profitability and deliver high operational store standards through motivating and coaching your team. You will lead your team to deliver operational processes and customer service excellence, exceeding the expectations of our customers. You will lead by example and follow the Lakeland Essence, Values and Behaviours and you’ll be passionate and knowledgeable about our products, leading your team to sell them with devotion and flair.
You will need:
- Previous experience as a retail manager, with strong selling and customer service skills
- Experience of managing store profitability and KPIs
- Strong planning and organisational skills
- Good communication and interpersonal skills
- To be able to manage, organise and motivate team members on a day to day basis
- To be able to take ownership and make decisions
- The ability to comprehend and analyse sales figures
- Recruitment/interviewing experience
- Intermediate IT skills (e.g. word and excel)
- Previous experience of training others
- Existing knowledge of Lakeland and our products
- Experience of change management
- Experience in selling through service
- Team coaching skills
Founded in the early 60s, with the same strong values of quality and customer care now as when we first started. From selling plastic bags for home freezing from the Rayner family garage in Windermere, to over 4000 kitchen and home products today, Lakeland has grown to the extent that we now send out thousands of parcels a day from our Kendal despatch centre, and we have stores nationwide, stretching from Aberdeen to Exeter, with more in the pipeline.
Retail Store Manager employer: Lakeland Limited
Contact Detail:
Lakeland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager
✨Tip Number 1
Familiarise yourself with Lakeland's product range and values. Understanding the brand will not only help you in interviews but also demonstrate your passion for the company, which is crucial for a Retail Store Manager role.
✨Tip Number 2
Prepare examples of how you've successfully managed a team in the past. Highlight specific instances where you motivated your team to exceed sales targets or improve customer service, as this aligns perfectly with the responsibilities of the role.
✨Tip Number 3
Brush up on your analytical skills. Be ready to discuss how you've used sales figures to make informed decisions in previous roles, as this is a key aspect of managing store profitability and KPIs.
✨Tip Number 4
Showcase your change management experience. Retail environments are dynamic, so be prepared to talk about how you've successfully navigated changes in your previous positions and how you can apply that to Lakeland.
We think you need these skills to ace Retail Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a retail manager. Focus on your achievements in driving sales, managing profitability, and delivering excellent customer service. Use specific examples to demonstrate your skills in planning, organisation, and team motivation.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for retail and your knowledge of Lakeland's products. Mention how your values align with the company's ethos and how you can contribute to their success. Be sure to include your experience in coaching teams and managing change.
Showcase Relevant Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've successfully managed teams and improved store performance through effective leadership and decision-making.
Prepare for Potential Questions: Anticipate questions related to your experience with KPIs, sales analysis, and team training. Be ready to discuss specific instances where you've made a positive impact in previous roles, particularly in relation to customer service excellence and operational processes.
How to prepare for a job interview at Lakeland Limited
✨Showcase Your Leadership Skills
As a Retail Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching techniques and how you’ve driven sales through effective leadership.
✨Know Your Numbers
Understanding store profitability and KPIs is crucial. Be ready to discuss how you've analysed sales figures in previous roles and how those insights led to improved performance. This shows that you can take ownership and make data-driven decisions.
✨Demonstrate Customer Service Excellence
Customer service is at the heart of retail. Prepare to share specific instances where you went above and beyond for customers or how you trained your team to deliver exceptional service. This will highlight your commitment to exceeding customer expectations.
✨Familiarise Yourself with Lakeland Products
Having a solid knowledge of Lakeland's products will set you apart. Research their offerings and be prepared to discuss how you would promote them passionately. This shows your enthusiasm for the brand and your readiness to lead your team in selling with flair.
