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- Tasks: Support the store manager and inspire a team to deliver exceptional customer service.
- Company: Join Lakeland, a beloved brand with a rich history in quality home products.
- Benefits: Enjoy competitive pay, 29 days holiday, and generous product discounts.
- Why this job: Be part of a fun, supportive team while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for customer service.
- Other info: Great opportunities for career growth in a vibrant retail environment.
The predicted salary is between 26000 - 36400 £ per year.
Permanent - 37 hours (5 days includes weekend working) £13.57 per hour (circa 26,000 pa).
As an assistant store manager in our retail stores, you will support the store manager in leading and managing an engaged team of colleagues. You will coach, develop and inspire the store team to deliver extraordinary customer service and realise their full potential. You will work with the store manager to drive standards, build capability and accountability, and create a great place to work. You will lead by example and exhibit the Lakeland essence, values and behaviours. You will be passionate about our products and delivering best in class customer service.
Responsibilities:- Support the store manager in leading and managing an engaged team of colleagues.
- Coach, develop and inspire the store team to deliver extraordinary customer service and realise their full potential.
- Work with the store manager to drive standards, build capability and accountability, and create a great place to work.
- Lead by example and exhibit the Lakeland essence, values and behaviours.
- Deputise for the store manager in their absence.
- Utilise strong selling and customer service skills.
- Demonstrate great communication and interpersonal skills.
- Understand KPIs and drive performance.
- Experience in recruitment and performance reviews.
- Experience in managing workflow schedules.
- Ability to manage, organise and motivate colleagues on a day to day basis.
- Ability to train others and engage them in all aspects of being part of a busy store team.
- Ability to encourage and coach colleagues to achieve their own potential.
- Existing knowledge of Lakeland and our products.
- Positive attitude to change and development.
- Intermediate IT skills (e.g., Word and Excel).
About Lakeland: Founded in the early 60s, with the same strong values of quality and customer care now as when we first started. From selling plastic bags for home freezing from the Rayner family garage in Windermere, to over 4000 kitchen and home products today, Lakeland has grown to the extent that we now send out thousands of parcels a day from our Kendal despatch centre, and we have stores nationwide, stretching from Aberdeen to Exeter, with more in the pipeline.
Benefits:There are many benefits to being part of the Lakeland team. Other than being part of a huge and happy working family, our colleagues are rewarded with a competitive salary, a group personal pension plan. There are 29 days’ paid holiday (including bank holidays) and generous discounts on our products. We offer a great retail environment, and the chance to be part of a team who like to work and socialise together.
Assistant Store Manager in Nottingham employer: Lakeland Limited
Contact Detail:
Lakeland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Lakeland's values and products. This way, you can show how your passion aligns with their mission and demonstrate that you're not just another candidate.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering extraordinary service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your leadership potential! Even if you're applying for an assistant role, highlight times when you've coached or inspired others. This will help the hiring team see you as a future store manager in the making!
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Store Manager in Nottingham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for our products and customer service shine through. We want to see that you genuinely care about what we do at Lakeland!
Tailor Your Experience: Make sure to highlight your relevant experience in coaching and managing teams. We love seeing how you've inspired others to reach their potential, so share those stories with us!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lakeland Limited
✨Know Your Lakeland Products
Before the interview, make sure you familiarise yourself with Lakeland's product range. Being able to discuss specific products and how they enhance customer experience will show your passion and knowledge, which is key for an Assistant Store Manager.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you coached or inspired colleagues to achieve their potential. This will help you illustrate your ability to support the store manager and drive team performance.
✨Showcase Your Customer Service Expertise
Be ready to share specific instances where you delivered exceptional customer service. Highlight your approach to resolving customer issues and how you ensure a positive shopping experience, as this aligns perfectly with the role's focus on best-in-class service.
✨Understand KPIs and Performance Metrics
Brush up on key performance indicators relevant to retail management. Be prepared to discuss how you’ve used KPIs to drive team performance and improve store operations. This shows that you’re not just a people person but also results-driven.
