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- Tasks: Support the store manager in leading a dynamic team and delivering exceptional customer service.
- Company: Join Lakeland, a beloved brand with a rich history and strong values.
- Benefits: Enjoy competitive pay, 29 days holiday, pension plan, and generous product discounts.
- Other info: Great opportunities for personal growth in a vibrant retail environment.
- Why this job: Be part of a fun, supportive team while developing your leadership skills.
- Qualifications: Previous experience in retail management and strong communication skills required.
The predicted salary is between 27000 - 37800 £ per year.
Permanent - 37 hours £14.13 per hour (circa 27,000 pa)
As an assistant store manager in our retail stores, you will support the store manager in leading and managing an engaged team of colleagues. You will coach, develop and inspire the store team to deliver extraordinary customer service and realise their full potential. You will work with the store manager to drive standards, build capability and accountability, and create a great place to work. You will lead by example and exhibit the Lakeland essence, values and behaviours. You will be passionate about our products and delivering best in class customer service.
You will need:
- Previous experience in an assistant manager's role, or similar, and to be able to deputise for the store manager in their absence.
- Strong selling and customer service skills.
- Great communication and interpersonal skills.
- An understanding of KPI’s and an ability to drive performance.
- Experience in recruitment and performance reviews.
- Experience in managing workflow schedules.
- An ability to manage, organise and motivate your colleagues on a day to day basis.
- An ability to train others and engage them in all aspects of being part of a busy store team.
- An ability to encourage and coach your colleagues to achieve their own potential.
- Existing knowledge of Lakeland and our products.
- A positive attitude to change and development.
- Intermediate IT skills (e.g. Word and Excel).
There are many benefits to being part of the Lakeland team. Other than being part of a huge and happy working family, our colleagues are rewarded with a competitive salary, a group personal pension plan. There are 29 days’ paid holiday (including bank holidays) and generous discounts on our products. We offer a great retail environment, and the chance to be part of a team who like to work and socialise together.
Assistant Store Manager in London employer: Lakeland Limited
Contact Detail:
Lakeland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Lakeland's values and products. This way, you can show how your experience aligns with their mission and how you can contribute to that positive environment.
✨Tip Number 2
Practice your people skills! As an Assistant Store Manager, you'll be leading a team. Think of examples from your past where you've motivated or coached others, and be ready to share those stories during your chat.
✨Tip Number 3
Show off your sales savvy! Brush up on your understanding of KPIs and think about how you've driven performance in previous roles. Be prepared to discuss specific strategies you've used to boost sales or improve customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a great way to reiterate your enthusiasm for the role and keep you fresh in their minds. Plus, it shows you’re genuinely interested in being part of the Lakeland family!
We think you need these skills to ace Assistant Store Manager in London
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for our products shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about delivering top-notch customer service and being part of the Lakeland family.
Tailor Your Experience: Make sure to highlight your previous experience as an assistant manager or in similar roles. We’re keen to see how your skills in coaching, motivating, and managing a team can contribute to our store’s success.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lakeland Limited
✨Know Your Lakeland Products
Before the interview, make sure you familiarise yourself with Lakeland's product range. Being able to discuss specific products and how they enhance customer experience will show your passion and knowledge, which is key for an Assistant Store Manager.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you coached or inspired colleagues to achieve their potential. This will highlight your ability to manage and motivate a team effectively.
✨Understand KPIs and Performance Metrics
Brush up on your understanding of key performance indicators relevant to retail. Be ready to discuss how you've used KPIs in previous roles to drive performance and improve customer service, as this is crucial for the role.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. Good communication is essential for an Assistant Store Manager, so be prepared to demonstrate how you’ve effectively communicated with both customers and team members in past experiences.