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- Tasks: Lead a retail team to deliver outstanding customer service and drive sales.
- Company: Reputable retail company in Chelmsford with a focus on excellence.
- Benefits: Competitive salary, 29 days paid holiday, and product discounts.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Prior management experience and strong selling skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A reputable retail company in Chelmsford is seeking an experienced Assistant Store Manager to lead the team and enhance customer service. This role includes coaching team members, managing schedules, and ensuring exceptional service standards.
Ideal candidates should have prior management experience, strong selling skills, and a commitment to delivering excellent customer experiences.
The position comes with a competitive salary and attractive benefits, including 29 days of paid holiday and discounts on products.
Retail Team Lead — Customer Service & Sales Excellence in Chelmsford employer: Lakeland Limited
Contact Detail:
Lakeland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Lead — Customer Service & Sales Excellence in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the lookout for a Retail Team Lead position. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We recommend role-playing with a friend to boost your confidence and refine your answers, so you can showcase your strong selling skills and leadership experience.
✨Tip Number 3
Dress to impress! First impressions matter, especially in retail. Make sure you look sharp and professional for your interview, as it reflects your commitment to delivering excellent customer experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and reinforces your commitment to being a great fit for the team.
We think you need these skills to ace Retail Team Lead — Customer Service & Sales Excellence in Chelmsford
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your previous management experience. We want to see how you've led teams and improved customer service in the past, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description, like 'customer service' and 'sales excellence', to show us you’re the perfect fit for our team.
Be Yourself: We love authenticity! Let your personality shine through in your application. Share your passion for retail and how you can contribute to creating exceptional customer experiences.
Apply Through Our Website: Don’t forget to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lakeland Limited
✨Know the Company Inside Out
Before your interview, do some homework on the retail company. Understand their values, mission, and what sets them apart in customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Retail Team Lead, you'll need to demonstrate your management experience. Prepare examples of how you've successfully coached team members or improved sales in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Excellence
Since the role focuses on enhancing customer service, be ready to discuss your approach to delivering exceptional experiences. Share specific instances where you went above and beyond for customers, and how you plan to instil that same commitment in your team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the Retail Team Lead role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
