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For Companies At a Glance
- Tasks: Support customers with orders, stock management, and handle queries in a fast-paced environment.
- Company: Join Lakeland Dairies, a leading dairy processor with a global reach.
- Benefits: Enjoy free parking, a pension plan, and a dynamic work culture.
- Why this job: Be part of a team that impacts the dairy industry while developing your skills.
- Qualifications: GCSEs in Maths and English, plus experience in customer supply environments.
- Other info: Opportunity for growth in a high-volume, fast-moving business.
The predicted salary is between 30000 - 42000 £ per year.
Applications are invited for the above position at our Newtownards site.
The Role
The successful applicant will be responsible for providing effective and high-quality support to the home-trade customer base in the areas of all incoming call handling, order taking, stock reservation, stock management and customer complaint handling. This role will also ensure that all appropriate financial transactions in relation to sales and credits are processed in an accurate and timely manner.
Key responsibilities will include (not limited to):
- Enter and release sales orders onto the ERP system (via phone, fax, email, EDI), reserve stock against these orders, while ensuring any changes/shortages are both updated on the ERP system and recorded as discrepancies on the complaints database.
- Communicate with transport planning and hauliers directly regarding delivery ETAs and all other distribution issues whilst ensuring all this information is recorded and reported on correctly.
- Receive and field all incoming calls, sales orders and delivery queries from customers.
- Liaise with QA, Forecasting, Planning, Warehouse and distribution providers in relation to stock availability to meet customer orders.
- Proactively acquire and record customer feedback using different feedback tools.
- Develop successful working relationships and communicate daily with account managers regarding any account queries, sales leads, deliveries, and potential problems with customers.
- Reception duties including manning the company switchboard, franking company post daily and arranging travel and accommodation for staff and customers.
- Responsible for validating taxi and hotel bills for site monthly.
- Management of stock across multiple sites, build inter-site transfer loads and maintain stock rotation between sites ensuring stock holding is monitored and reported on a daily basis to the Customer Support Team Leader.
- Raise complaints and liaise with customers to ensure that all appropriate financial transactions in relation to sales and credits are processed in an accurate and timely manner.
The Person
Our team are seeking an individual who is educated to GCSE Level (to include Maths and English Grade C or above) or equivalent and who has previous experience within a busy, time-pressured Customer Supply environment as well as previous experience of an ERP/CRM/Sales Ordering system. The successful applicant will possess excellent written and verbal communication skills as well as evident experience interacting with customers/contractors by telephone. An ability to quickly pick up IT systems is essential as well as proficiency in Microsoft Office (Excel, Word, PowerPoint). The successful candidate will be proactive, professional and able to deal with pressure to respond to customer demands while ensuring the customer remains their top priority. While not essential, experience gained within a food manufacturing environment, and experience of working with stock rotation would be desirable.
If you have the necessary skills and attributes to meet this challenging opportunity in a dynamic, high volume and fast-moving business, we would be delighted to hear from you.
Application Process:
To apply for this role, please submit a copy of your CV by no later than Monday 9th Feb 2026.
Lakeland Dairies Ltd is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process or have questions relating to accessibility, please contact us.
Benefits:
Pension, Free Parking
Customer Care & Supply Chain Coordinator (12 month cover) employer: Lakeland Dairies Ltd
Contact Detail:
Lakeland Dairies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care & Supply Chain Coordinator (12 month cover)
✨Tip Number 1
Get to know the company inside out! Research Lakeland Dairies and understand their values, products, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can confidently handle calls and queries. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the opportunity. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Care & Supply Chain Coordinator (12 month cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care & Supply Chain Coordinator role. Highlight relevant experience, especially in customer service and ERP systems, to show us you’re the right fit for our team.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written communication skills. Use clear and concise language to demonstrate your ability to interact effectively with customers.
Highlight Your IT Proficiency: We’re looking for someone who can quickly pick up IT systems, so don’t forget to mention your proficiency in Microsoft Office and any experience with ERP/CRM systems. This will help us see how you can hit the ground running!
Apply Through Our Website: To make sure your application gets to us, apply through our website. It’s the best way to ensure we receive your CV and can consider you for this exciting opportunity at Lakeland Dairies!
How to prepare for a job interview at Lakeland Dairies Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Care & Supply Chain Coordinator. Familiarise yourself with the company's operations, especially their ERP systems and stock management processes. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be ready to demonstrate your excellent verbal and written communication skills. Prepare examples of how you've successfully handled customer queries or complaints in the past, as this will highlight your ability to keep customers happy.
✨Be Proactive
The job requires someone who can handle pressure and respond quickly to customer demands. Think of instances where you've taken initiative in a busy environment. Share these stories during your interview to illustrate your proactive nature and problem-solving skills.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges they face in customer care. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
