At a Glance
- Tasks: Help solve tech issues and support users with hardware and software.
- Company: Join a supportive team at Lakefield Veterinary Group, where people matter.
- Benefits: Enjoy competitive pay, growth opportunities, and a fun work culture.
- Other info: Be part of a values-driven company that prioritises respect and learning.
- Why this job: Make a difference by providing essential IT support in a dynamic environment.
- Qualifications: 1+ years of IT Help Desk experience and good communication skills.
The predicted salary is between 25000 - 35000 £ per year.
Position Summary
The IT Support Specialist’s primary responsibility will be responding to and resolving Help Desk support requests.
The ideal candidate will have experience with hardware, software, Active Directory account management, and general application troubleshooting.
Secondary responsibilities include preparing and deploying new desktop/laptop computers.
This includes the initial imaging of the hardware, installing and configuring applications, assisting the end user with data migration needs, and validating full functionality once the hardware has been deployed.
Additional responsibilities include maintaining an inventory of hardware and software licenses, managing hardware procurement requests, and assisting with Help Desk projects.
Duties
- Respond to, diagnose, and resolve technical issues for End Users.
- Prepare new computers with appropriate productivity applications.
- Coordinate the deployment of new desktop/laptop computers.
- Assist in maintaining phone systems.
- Provide remote deployment support for our Acquisition team.
- Create and maintain documentation.
- Manage hardware inventory and track software licenses.
Qualifications
- 1+ years of IT Help Desk experience
- 1+ years of experience with Active Directory (preferred, not required)
- The ability to work on and track multiple tasks at the same time.
- Excellent verbal and written communication skills.
- Basic knowledge of Windows 11.
- Familiar with Microsoft 365.
- Excellent time management skills.
- Reliable Transportation.
- The ability to reliably commute to the Kent office.
- The ability to lift 50 lbs.
- Some travel may be required.
- High school diploma or equivalent.
- ABOUT LAKEFIELD VETERINARY GROUP
We believe exceptional veterinary care starts with exceptional people.
We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support and resources that allow teams to thrive.
As we grow, we are committed to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care.
Our Values
- Our culture is built on five core values that guide how we work and serve:
- Respect
- Learning
- Do the Right Thing
- Wow Service
- Fun
If these resonate with you, you’ll fit right in.
Equal Employment Opportunity
Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants.
#LI-JR1
IT Support Specialist in Kent employer: Lakefield Veterinary Group
Lakefield Veterinary Group is an exceptional employer that prioritises the well-being and growth of its team members. Located in Kent, we foster a supportive work culture built on respect, learning, and fun, ensuring that our IT Support Specialists are empowered to thrive while delivering outstanding service. With opportunities for professional development and a commitment to inclusivity, joining our team means being part of a community that values each individual's contribution.
Contact Details:
Lakefield Veterinary Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist in Kent
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lakefield Veterinary Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lakefield Veterinary Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lakefield Veterinary Group!
✨Direct Apply to Lakefield Veterinary Group
Let's not forget to apply directly through the Lakefield Veterinary Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist in Kent
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lakefield Veterinary Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lakefield Veterinary Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lakefield Veterinary Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
