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For Companies At a Glance
- Tasks: Be the friendly face of our clinics, welcoming patients and managing bookings.
- Company: Join Lake Imaging, the largest radiology provider in central and western Victoria.
- Benefits: Enjoy competitive salary, fitness perks, and employee discounts.
- Why this job: Make a real difference in patient care while growing your career.
- Qualifications: Interpersonal skills and a passion for helping others are key.
- Other info: Supportive team environment with opportunities for career advancement.
The predicted salary is between 30000 - 40000 £ per year.
Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, and Warrnambool.
About The Role
Working as part of a team and being the face of our organisation, we are seeking a Medical Receptionist to work at our clinics in West Metro region. As the face of our organisation you will deliver on the highest standards of services to our patients, referrers and community. Reporting to the site Administration Supervisor your responsibilities will include:
- Representing Lake Imaging as the first impression of the practice as you meet and greet patients at the front desk.
- Answering the telephone and responding to patient enquiries in an efficient and sensitive manner.
- Making patient bookings while maximising appointment slots.
- Informing patients of relevant preparation, costing estimates, and requirement to present relevant concession cards.
- Actioning patient referrals as part of a multi-disciplinary team comprising of fellow Receptionists, Booking Centre Agents, Radiologists, Radiographers, Sonographers and Nuclear Medicine Technologists.
About You
- Previous medical receptionist experience desired not essential!
- Excellent interpersonal skills in order to show patients care, compassion and empathy.
- Excellent time management skills in order to prioritise tasks.
- Excellent communication skills.
- Ability to work autonomously as well as part of a team.
- Excellent keyboard skills for data entry into RIS system.
- EFTPOS and cash handling skills.
- Demonstrated commitment to ongoing professional development.
FOR YOU
- Competitive salary with annual reviews.
- Additional Paid Parental Leave.
- Fitness Passport with over 1000+ locations nationwide.
- A recognition and rewards platform for salary packing options and employee discounts at hundreds of retailers for everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program.
- Generous employee referral bonuses for a financial incentive to our employees on referring great talent to our team.
- An innovative and evolving company.
- Supportive and engaging clinic managers.
- Career advancement and succession options.
Interested? Simply submit your resume by selecting APPLY. Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply. Building a healthier world, by delivering the best health outcomes one patient at a time.
Medical Reception employer: Lake Imaging
Contact Detail:
Lake Imaging Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Reception
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lake Imaging. Understand their values and services so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Medical Receptionist, you'll be the first point of contact for patients. Role-play with a friend to get comfortable greeting people and handling enquiries with care and empathy.
✨Tip Number 3
Be ready to showcase your time management skills! Think of examples from your past experiences where you successfully prioritised tasks. This will help you stand out as someone who can handle the busy environment of a clinic.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining Lake Imaging directly. Don’t miss out on this opportunity!
We think you need these skills to ace Medical Reception
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Medical Receptionist role. Highlight any relevant experience, even if it’s not directly in a medical setting, and show us how you can bring value to our team.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for patient care and why you want to work with us at Lake Imaging. Be genuine and let your personality come through!
Showcase Your Interpersonal Skills: Since you'll be the face of our organisation, it's crucial to demonstrate your excellent communication and interpersonal skills. Share examples of how you've handled patient enquiries or worked in a team to provide great service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Lake Imaging
✨Know the Company Inside Out
Before your interview, take some time to research Lake Imaging. Understand their services, values, and the communities they serve. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Interpersonal Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Prepare examples that demonstrate your excellent communication and empathy skills. Think about times when you've handled difficult situations or provided exceptional service—these stories will resonate well with the interviewers.
✨Practice Time Management Scenarios
Since excellent time management is crucial for this role, consider preparing for questions related to prioritising tasks. You might be asked how you would handle multiple patient bookings or urgent enquiries. Practise articulating your thought process clearly and confidently.
✨Be Ready for Teamwork Questions
This position involves working closely with a multi-disciplinary team. Be prepared to discuss your experience working in teams, how you contribute to group dynamics, and any specific examples where collaboration led to positive outcomes. Highlighting your ability to work autonomously as well as part of a team will be key.