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For Companies At a Glance
- Tasks: Be the friendly face of our clinics, welcoming patients and managing bookings.
- Company: Join Lake Imaging, the largest radiology provider in central and western Victoria.
- Benefits: Enjoy competitive salary, fitness passport, and employee discounts.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Supportive team environment with career advancement opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, and Warrnambool.
About The Role
Working as part of a team and being the face of our organisation, we are seeking a Medical Receptionist to work at our clinics in West Metro region. As the face of our organisation you will deliver on the highest standards of services to our patients, referrers and community.
Reporting to the site Administration Supervisor your responsibilities will include:
- Representing Lake Imaging as the first impression of the practice as you meet and greet patients at the front desk.
- Answering the telephone and responding to patient enquiries in an efficient and sensitive manner.
- Making patient bookings while maximising appointment slots.
- Informing patients of relevant preparation, costing estimates, and requirement to present relevant concession cards.
- Actioning patient referrals as part of a multi-disciplinary team comprising of fellow Receptionists, Booking Centre Agents, Radiologists, Radiographers, Sonographers and Nuclear Medicine Technologists.
About You
- Previous medical receptionist experience desired not essential!
- Excellent interpersonal skills in order to show patients care, compassion and empathy.
- Excellent time management skills in order to prioritise tasks.
- Excellent communication skills.
- Ability to work autonomously as well as part of a team.
- Excellent keyboard skills for data entry into RIS system.
- EFTPOS and cash handling skills.
- Demonstrated commitment to ongoing professional development.
FOR YOU
- Competitive salary with annual reviews.
- Additional Paid Parental Leave.
- Fitness Passport with over 1000+ locations nationwide.
- A recognition and rewards platform for salary packing options and employee discounts at hundreds of retailers for everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program.
- Generous employee referral bonuses for a financial incentive to our employees on referring great talent to our team.
- An innovative and evolving company.
- Supportive and engaging clinic managers.
- Career advancement and succession options.
Interested? Simply submit your resume by selecting APPLY.
Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
Building a healthier world, by delivering the best health outcomes one patient at a time.
Front Desk Medical Receptionist - Patient Care & Scheduling employer: Lake Imaging
Contact Detail:
Lake Imaging Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Medical Receptionist - Patient Care & Scheduling
✨Tip Number 1
Make sure to research Lake Imaging and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Medical Receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with greeting patients and answering common queries.
✨Tip Number 3
Network with current or former employees of Lake Imaging. They can provide insider tips on what the company values in its staff and what to expect during the hiring process. Plus, it might just give you an edge!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Front Desk Medical Receptionist - Patient Care & Scheduling
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a role that involves patient care.
Tailor Your CV: Make sure to customise your CV for the Medical Receptionist position. Highlight any relevant experience, even if it’s not directly in healthcare. We love seeing how your skills can transfer to our environment!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for easy reading and ensure your key skills and experiences stand out. We appreciate straightforward communication, especially in a busy clinic setting.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lake Imaging
✨Know the Company Inside Out
Before your interview, take some time to research Lake Imaging. Understand their services, values, and the communities they serve. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Interpersonal Skills
As a Front Desk Medical Receptionist, you'll be the first point of contact for patients. Prepare examples that demonstrate your excellent interpersonal skills, compassion, and ability to handle sensitive situations. Think about times when you've made someone feel welcome or resolved a difficult issue.
✨Practice Common Interview Questions
Anticipate questions related to patient care, scheduling, and teamwork. Practise your responses to questions like 'How would you handle a difficult patient?' or 'Can you describe a time you worked as part of a team?' This will help you articulate your thoughts clearly during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions to ask your interviewer about the role, team dynamics, and opportunities for professional development. This shows you're engaged and serious about the position, plus it helps you determine if it's the right fit for you.