At a Glance
- Tasks: Help visitors enjoy the stunning Lake District with friendly, informative service.
- Company: Join the Lake District National Park Authority, a champion of community and conservation.
- Benefits: Earn £14.56 per hour, plus holiday pay, in a flexible role until October 2026.
- Other info: Diverse workplace committed to equal opportunities and career growth.
- Why this job: Share your passion for nature while making unforgettable memories for visitors.
- Qualifications: Experience in fast-paced environments is a plus; local knowledge is a bonus!
The predicted salary is between 14.56 - 14.56 £ per hour.
Term: Fixed term until the end of October 2026
Location: Various including Bowness Information Centre and Coniston Information Centre
Hourly rate: £14.56 per hour (including holiday pay)
We’re hiring Customer Service Assistants to join us on fixed term until the end of October at our visitor Information Centres in the southern Lake District, including at Bowness and Coniston. You’ll share your love of the Lake District with thousands of visitors and use your local knowledge to make their visit even more memorable. You’ll work flexibly, providing additional cover such as during our peak visitor season or staff holidays up to the end of October 2026.
The role
- Help visitors get the most out of their visit to the Lake District National Park area by providing a high friendly and informative customer service
- Working in the visitor centre shop and ensuring our retail displays are kept orderly and eye catching for our customers
- Cash handling
- Work positively with volunteers and welcome them into the team
About you
Ideally you will have experience of working in a fast-paced environment. Previous retail and/or hospitality experience is preferable but not essential, as is good local knowledge of the south Lake District and surrounding area.
Closing date for applications is midnight on Sunday 9th August. Interviews will be held in Kendal, Cumbria on Monday 17th August.
Diversity and Inclusion
As an equal opportunities employer, the Lake District National Park Authority is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Disability Confident Employer
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. By ‘minimum criteria’ we mean that you must provide evidence in your application which demonstrates that you meet the level of competence required under each of the essential criteria, as well as meeting any of the qualification, skills or experience defined as essential.
The Lake District National Park Authority connects communities, visitors, partners, businesses and specialists to help promote understanding and enjoyment of this treasured landscape, while conserving its future for everyone.
Customer Services Assistants employer: Lake District
The Lake District National Park is an exceptional employer, offering a unique opportunity to work in England's largest National Park while leading community-focused archaeological projects. With a strong emphasis on teamwork and communication, employees benefit from a flexible hybrid working model that promotes work-life balance and fosters personal growth through engaging with local communities and preserving cultural heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistants
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Lake District.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Lake District. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Assistants
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Lake District.
How to prepare for a job interview at Lake District
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Lake District's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Lake District offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
