At a Glance
- Tasks: Manage HR duties and ensure smooth hotel operations while delivering exceptional guest experiences.
- Company: Join the vibrant team at the Inn on the Lake, a stunning hotel in the Lake District.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Work in a supportive team with a focus on employee engagement and development.
- Why this job: Be part of a dynamic environment where you can make a real difference in hospitality.
- Qualifications: Experience in hospitality and strong administrative skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
We have an exciting opportunity for a hands-on, organised and motivated individual to join our team at the Inn on the Lake in a dual role as HR Administrator / Duty Manager. This is a varied role, combining part-time HR administration duties with part-time Duty Manager responsibilities. The successful candidate will work closely with the General Manager, Deputy Manager and Heads of Department to support both the day-to-day running of the hotel and the HR administration for the team.
The ideal candidate will have previous experience in hospitality, strong administrative skills and a good understanding of hotel operations. Previous HR administrative experience would be advantageous. They will be positive, proactive, efficient and highly organised, with excellent attention to detail and the ability to prioritise their workload in a fast-paced and confidential environment.
Hours of work: 7.00am to 3.30pm, 5 days per week
The role will include:
- HR Administration Duties
- Maintaining employee records including attendance, annual leave, absence, starters, leavers and changes to personal details, both manually and electronically
- Supporting recruitment, including advertising roles, screening applications and assisting managers with the interview and selection process
- Managing onboarding administration, including offer letters, contracts, references and new starter paperwork
- Supporting induction and training administration, including Flow training
- Assisting with payroll administration and ensuring supporting documents are accurate and maintained
- Supporting the General Manager and Heads of Department with HR processes, including absence, performance, disciplinary and grievance administration
- Being a point of contact for general HR queries where required
- Promoting a positive culture and supporting employee engagement
- Duty Manager Duties
- Supporting the General Manager and Deputy Manager with the day-to-day running of the hotel
- Maintaining exceptional levels of customer service and helping to create a great guest experience
- Assisting across departments where required, with a particular focus on food and beverage operations
- Supporting, training and developing team members
- Encouraging the team to maximise sales and revenue opportunities
- Ensuring good communication and working relationships across all departments
- Complying with hotel security, fire regulations, food safety and health and safety legislation
- Dealing with guest queries or issues in a professional and positive manner
StudySmarter Expert Advice🤫
We think this is how you could land HR Administrator/Duty Manager Lake District Hotels Lake District Hotels
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Lake District Hotels Ltd and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace HR Administrator/Duty Manager Lake District Hotels Lake District Hotels
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Lake District Hotels Ltd that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Lake District Hotels Ltd.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Lake District Hotels Ltd get a sense of who you are beyond your experience!
How to prepare for a job interview at Lake District Hotels Ltd
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Lake District Hotels Ltd and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
