At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Lake District Hotels Ltd offers a collection of award-winning hotels in stunning locations.
- Benefits: Enjoy competitive salary, performance bonuses, staff discounts, and accommodation options.
- Other info: Hands-on role with opportunities for professional development and career progression.
- Why this job: Join a passionate team in a beautiful setting, making a real impact on guest satisfaction.
- Qualifications: 5+ years in senior hotel management with strong leadership and commercial skills required.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
We are looking for an exceptional General Manager to lead our prestigious Inn On The Square, located in the heart of Keswick. This is an outstanding opportunity to manage one of the Lake District’s most charming boutique hotels, which overlooks the historic market square in one of England’s most beautiful areas.
This hands-on leadership role requires you to lead from the front. As General Manager, you will be actively involved in daily operations while also being responsible for the strategic direction and financial success of this unique property. You will work alongside your team, be visible to guests, and ensure our visitors have an unforgettable experience in the Lake District through your direct involvement and leadership.
Key Responsibilities
Operations Management
- Take a hands-on approach to hotel operations, working directly with front office, housekeeping, food & beverage, and maintenance teams
- Be visible and accessible to both guests and staff, leading by example on the floor
- Personally ensure exceptional guest service standards are maintained and exceeded
- Actively participate in daily operations while managing to maximize revenue, profitability, and guest satisfaction
- Implement and maintain quality assurance programs through direct involvement and observation
- Drive revenue growth through effective sales and marketing strategies
Leadership & Team Development
- Lead, motivate, and develop a high-performing team across all departments
- Recruit, train, and retain top talent in line with company values
- Foster a positive working culture that promotes employee engagement and excellence
- Conduct regular performance reviews and provide ongoing coaching and development
Guest Experience
- Maintain the highest standards of guest service and satisfaction
- Handle escalated guest issues with professionalism and efficiency
- Continuously improve the guest experience through innovation and attention to detail
- Monitor and respond to online reviews and feedback
Essential Requirements
Experience & Qualifications
- Minimum 5 years’ experience in senior hotel management, preferably in a General Manager role
- Proven track record in boutique or independent hotel operations
- Strong commercial acumen with P&L responsibility
- Excellent leadership and people management skills
Skills & Competencies
- Outstanding communication and interpersonal abilities
- Strong problem-solving and decision-making capabilities
- Proficiency in hotel management systems and Microsoft Office
- Knowledge of health & safety, licensing, and hospitality regulations
- Ability to work flexibly including evenings, weekends, and holidays
Personal Attributes
- Passionate about hospitality and delivering exceptional guest experiences
- Hands-on leadership style with willingness to work alongside the team at all levels
- Resilient and adaptable with excellent organizational skills
- Professional presentation and demeanour while maintaining approachability
- Energy and enthusiasm for leading from the front
- Full UK driving license preferred
What We Offer
- Competitive salary commensurate with experience
- Performance-related bonus scheme
- Comprehensive benefits package including pension contributions
- Opportunities for professional development and career progression within Lake District Hotels Ltd
- Staff accommodation available for a period of six months
- Discounted stays and a generous staff discount scheme across our hotel portfolio
- Beautiful working environment in the heart of the Lake District
About Lake District Hotels Ltd
Lake District Hotels Ltdare a distinctive collection of six family-owned and run, award winning hotels situated in the most beautiful parts of the northern Lake District. From 4-star luxury hotels on the shores of Ullswater and Derwentwater, to a traditional coaching inn and hotels in the town centre of Keswick – our Lake District hotels are recognised for the warmth of their welcome, unrivalled personal attention and excellent service.
The Inn on the Square is ideally located in Keswick’s market square, blending traditional Lakeland charm with modern comfort. We offer 34 bedrooms and feature the Brossen Steakhouse Restaurant. Our guests appreciate our personalised service, excellent location, and authentic Lake District experience.
To Apply: Please send your CV and a covering letter outlining your suitability for this role to gwyn.jones@lakedistricthotels.net
Lake District Hotels Ltd is an equal opportunities employer committed to diversity and inclusion.
#J-18808-LjbffrGeneral Manager – Inn On The Square, Keswick Lake District Hotels employer: Lake District Hotels Ltd
Lake District Hotels Ltd is an exceptional employer, offering a vibrant work culture in the stunning Lake District, where you can lead a dedicated team at the charming Inn On The Square. With a focus on employee development, competitive salaries, and a comprehensive benefits package, including discounted stays and staff accommodation, we ensure our General Manager has the resources to thrive while delivering unforgettable guest experiences. Join us in a beautiful environment that values personal attention and excellence, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager – Inn On The Square, Keswick Lake District Hotels
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lake District Hotels Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lake District Hotels Ltd
Don't be shy about reaching out to Lake District Hotels Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager – Inn On The Square, Keswick Lake District Hotels
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lake District Hotels Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lake District Hotels Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
