At a Glance
- Tasks: Provide exceptional service to members and assist with their financial needs.
- Company: Join Great Lakes Credit Union, a supportive and inclusive workplace.
- Benefits: Enjoy competitive pay, health benefits, generous PTO, and professional development opportunities.
- Other info: Be part of a diverse team that values community engagement and personal growth.
- Why this job: Make a real impact by helping members achieve their financial goals.
- Qualifications: 1 year of call centre or financial institution experience required.
The predicted salary is between 20 - 25 £ per hour.
Great Lakes Credit Union is Hiring GREAT people for our GREAT team!
Do you enjoy customer interaction and relationship building?
WE WANT YOU ON OUR TEAM!
Get the best of both worlds: a part-time schedule paired with eligibility for competitive benefits.
The salary range for this position is $ 20.48 to $30.73, with an anticipated hiring range of $20.48 to $25.60 based on qualifications and experience.
The broader range reflects the full pay grade for the position, including future growth opportunities within the role
The Member Care Specialist is responsible for performing all duties with a high proficiency level, providing exceptional service to all members and potential members within all contact center channels.
Acts as the members' most valued financial partner, taking every opportunity to understand and assess their financial needs and goals.
Maintains positive working relationships by supporting the Standards of Greatness.
Supports sales and service efforts by advising members of appropriate products and services utilizing E.
N. model skills which help them achieve their financial goals and maintain their accounts.
Performs all duties with accuracy and remains in compliance with federal and state laws, rules and regulations, and complies with GLCU's policies and procedures.
- As a Member Care Specialist Your Duties Will Be
- Handles a wide variety of member requests and inquiries.
- Utilizes appropriate security measures to identify members and protects against fraud.
- Maintain a thorough understanding of our products and services to assist members effectively.
- Actively listens and asks questions to determine member needs; identifies and recommends appropriate solutions, presenting features and benefits of products and services.
- Seeks opportunities to attract, retain, and expand member relationships.
- Uses sound judgment to handle complex account inquiries and practices good decision-making skills to perform one contact resolution whenever possible.
- Performs all duties with a high level of accuracy and attention to detail, accurately documenting member interactions and transactions in the core system.
- Identifies and uses appropriate software and tools to troubleshoot concerns regarding digital services, cards, transactions, payments and special accounts.
- Assist members in navigating online banking and mobile app services, troubleshooting issues, and guiding them through various digital transactions.
- Investigates and resolves member concerns, providing appropriate advice and counseling to member inquiries and problems.
- Effectively diffuses irate members and situations with patience and tact.
- Identifies and reports potential fraud or suspicious activities and educates members on best practices for safeguarding their accounts.
- Provides feedback to leadership on issues affecting members’ experience or disrupting operations.
- Works with other credit union team members to proactively meet member needs in a responsive, efficient manner across department lines.
- Consistently achieves individual goals and contributes to department and credit union success.
- Responsible for maintaining compliance with all applicable federal, state, and local rules and regulations, and following all GLCU policies, procedures and internal controls.
- All other duties as assigned.
Requirements Needed To Be Part Of This Team
- 1 year experience in a call center environment or financial institution.
- Proficient in all of the Member Contact Center functions and responsibilities and has completed all 3 phases of training.
Benefits We Offer
At GLCU, we believe that our employees are our greatest asset.
That's why we offer a comprehensive benefits package designed to support your well-being and help you thrive both personally and professionally.
Here’s what you can expect
- Competitive total compensation package: We offer a competitive total compensation salary structure that rewards your hard work and contributions.
- Health & Wellness: Enjoy comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
We also provide access to wellness programs and health membership reimbursement.
The company paid STD and LTD.
- Employee Banking Benefits: Enjoy the flexibility and convenience with 24/7 digital banking, a network of more than 30,000 ATMs, 18 branches.
- Company Paid Life Insurance: Enjoy peace of mind with company-paid life insurance, providing financial protection for you and your loved ones.
- Generous Paid Time Off: Recharge and relax with a generous PTO policy and paid holidays.
- Retirement Savings Plan 401(k): Plan for your future with our 401(k)-retirement savings plan, complete with employer matching contributions to help you reach your financial goals.
- Professional Development: We are committed to your growth! Take advantage of our training programs, mentorship opportunities, and tuition reimbursement for continuing education.
- Employee Recognition Programs: We celebrate your achievements and milestones through various recognition programs.
- Diverse and Inclusive Culture: Join a vibrant team that values diversity and fosters an inclusive environment where everyone feels welcome and empowered.
- Community Engagement: Participate in our community service initiatives and volunteer opportunities to make a positive impact in the communities we serve.
Join us at GLCU and discover a workplace that invests in you!
We’re the total package!
Great Lakes Credit Union is proud to be an Equal Opportunity Employer,
Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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Inbound Call Center Representative - Bannockburn, IL employer: Lake County Chamber of Commerce
Great Lakes Credit Union is an exceptional employer that prioritises the well-being and growth of its employees. With a comprehensive benefits package, including competitive compensation, health and wellness programs, and generous paid time off, we foster a supportive and inclusive work culture. Our commitment to professional development and community engagement ensures that you will thrive both personally and professionally in our vibrant Bannockburn location.
Contact Details:
Lake County Chamber of Commerce Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Call Center Representative - Bannockburn, IL
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lake County Chamber of Commerce and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lake County Chamber of Commerce and let us see your personality shine through!
We think you need these skills to ace Inbound Call Center Representative - Bannockburn, IL
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lake County Chamber of Commerce.
Get Familiar with Our Brand:Before applying, take some time to learn about Lake County Chamber of Commerce and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lake County Chamber of Commerce
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lake County Chamber of Commerce.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lake County Chamber of Commerce will surely appreciate.
