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- Tasks: Manage customer communication and coordinate schedules for our skilled craftsmen.
- Company: Join Ace Handyman Services, a leader in home improvement with a supportive culture.
- Benefits: Enjoy competitive pay, flexible scheduling, 401(k) matching, and paid time off.
- Other info: Be part of a fun, fast-paced team where your work truly matters.
- Why this job: Turn your communication skills into a rewarding career with growth potential.
- Qualifications: Strong customer service skills and experience in administration or scheduling preferred.
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Flexible schedule
- Paid time off
- Training & development
Ace Handyman Services is a national leader in home improvement and home repair services, built around delivering exceptional customer experiences. We are looking for a highly organized, motivated, and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be the first point of contact for our customers; helping them understand our services, scheduling appointments, coordinating craftsmen schedules, and ensuring every customer has a smooth and professional experience from start to finish.
Your responsibilities will include:
- Responding to job leads in a timely manner
- Answering inbound customer calls and scheduling appointments
- Coordinating schedules for multiple craftsmen and projects
- Managing job flow using dispatching and scheduling software
- Assisting with material ordering and project logistics
- Following up with customers before, during, and after service
- Returning customer calls and maintaining communication
- Helping solve operational challenges to improve customer experience
- Performing administrative paperwork and filing duties
- Supporting office operations and team communication
We are looking for someone who is highly organized, detail-oriented, and comfortable managing multiple priorities throughout the day. Strong communication skills, a positive attitude, and the ability to work well with both customers and craftsmen are essential. Preferred qualifications include:
- High school diploma or GED
- 3–5 years of administrative, scheduling, or customer service experience
- Strong customer service background
- Comfortable with sales and customer education
- Strong computer skills and adaptability with technology
- Excellent multitasking and prioritization abilities
- Strong verbal and written communication skills
- Professional phone presence and interpersonal skills
- QuickBooks Online or other accounting knowledge (preferred)
- ServiceTitan experience (major plus)
- Sales and/or marketing knowledge (preferred)
- Customer-facing service industry experience (preferred)
We are building more than jobs; we are building careers. If you want to work in a fast-paced environment where your work matters, your growth is supported, and your team values professionalism, accountability, and customer service, we’d love to meet you. Build a fun, rewarding career with an industry leader. Apply Today!
Compensation: $24.00 - $27.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Contact Detail:
Lake Country Recruiting Team
How to prepare for a job interview at Lake Country
✨Know the Company Inside Out
Before your interview, take some time to research Ace Handyman Services. Understand their services, values, and what sets them apart in the home improvement industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to communicate effectively is key. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. Highlight your positive attitude and how you can contribute to maintaining the high standards of service they pride themselves on.
✨Demonstrate Organisational Skills
Since the role involves managing schedules and coordinating multiple craftsmen, be ready to discuss how you stay organised. Share specific tools or methods you use to manage your time and tasks efficiently. This will reassure them that you can handle the demands of the position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, growth opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it’s the right fit for you.