The Role
Silcom Recruitment is looking for an experienced Customer Contact Centre Advisor to join our esteemed client located around the outskirts of Southampton.
As a vital member of the inbound and outbound customer bookings team, you'll be responsible for delivering exceptional phone-based communication and customer service. Joining a high-achieving organisation, you'll have the chance to work with a top-performing team in your field.
Responsibilities & Requirements
- Candidates with prior or recent experience in a contact centre setting are preferred, though it is not essential.
- Proficiency in providing customer service through various communication channels, including phone (inbound and outbound), email, and in-person interactions.
- While experience with switchboards is advantageous, it is not mandatory.
- A strong background in general customer service and administrative tasks is highly desirable.
- IT proficiency is expected.
- The ability to upsell or previous sales experience advantageous.
The Package
- Salary: £21,000 + OTE £31,000!!
- Full time hours: Monday to Friday [8:00am – 17:00pm].
- Part time hours: Monday to Friday [09:00am - 3:00pm] or [Two full days & one half day per week].
If you believe you have the necessary knowledge, experience and enthusiasm to succeed in the position of Customer Contact Centre Advisor, then we would like to hear from you.
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