The Role:
Silcom Recruitment is actively seeking a Service Advisor on behalf of one of our top clients, a reputable motor trade dealership group located in Salisbury. Our client is in search of a Service Advisor to become an integral part of their well-established and high-performing service team.
This is a fantastic opportunity for individuals either with prior customer-facing experience or those looking to start a career in the motor trade — full brand training will be provided.
As a Service Advisor, you will play a vital role in the day-to-day running of the service department, ensuring an exceptional customer experience from initial contact through to vehicle collection.
Responsibilities & Requirements of a Service Advisor:
- Act as the primary liaison between customers and the workshop team, ensuring clear communication and a seamless service experience
- Greet customers on arrival and perform vehicle check-ins, reviewing relevant customer and vehicle data
- Provide regular updates to customers regarding repair status and additional service recommendations
- Coordinate with technicians to manage workshop flow and ensure timely completion of work
- Maintain accurate records, job cards, and documentation
- Deliver excellent customer service both face-to-face and over the phone
- Previous experience in a customer service role is essential; motor trade experience is beneficial but not required – full training will be provided
Package:
Salary: £27,000 + Bonus (Realistic & achievable £31,000+ package.
Monday to Friday [8:00am – 5:30pm]
1 in 3 Saturdays [8:30am – 12:30pm]
#J-18808-Ljbffr
