The Role:
Silcom Recruitment is recruiting on behalf of one of our clients, who seek an experienced Aftersales Manager in Croydon. Reporting to the Head of Business, you will be responsible for the following tasks & duties:
Duties will include:
A complete understanding of Aftersales process’ in a modern dealership.
To liaise with company representatives to maintain manufacturer standard requirements & KPI targets.
Manage the day to day operations of the Service & Parts Department to ensure the key targets of the franchise are achieved.
Must have the drive and determination to deliver outstanding customer satisfaction with the overall objective of increasing turnover and profit to exceed set budgets.
To have a hands‑on approach to manage, motivate and train staff to ensure the growth and development of the departments. This is KEY.
Create, agree and control sales, merchandising, recruitment & advertising and aftersales promotion plans to support the achievement of Service & Parts department plans and budgets.
Relevant Experience & Qualifications Required:
Current/ recent automotive Aftersales Management experience is essential.
Experience of working with a main dealer would be highly advantageous
The successful candidate will be able to demonstrate how they have consistently delivered an above budget financial performance.
Experience of managing a team of around 15 + people would be essential to succeed in this role.
The Package:
£50,000 - £60,000 basic with an OTE of £70,000 - £80,000 + car scheme, bupa healthcare and other company benefits.
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Aftersales Manager - Croydon in London employer: Lakaz Maurice
Join a premium brand dealership in Salisbury as a Transaction Manager, where you will thrive in a high-performing environment that prioritises customer experience and professionalism. Enjoy a competitive salary with excellent OTE potential, a company car, and a unique work-life balance with 1 in 4/5 weekends off, alongside opportunities for personal growth and development within the finance and insurance function. This role offers the chance to take full ownership of the F&I department, making it an ideal position for driven individuals looking to make a meaningful impact.
