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- Tasks: Provide IT support, troubleshoot issues, and maintain infrastructure at our Milton Park site.
- Company: Join a dynamic team focused on enterprise-level IT solutions in a collaborative environment.
- Benefits: Enjoy 25 days of annual leave plus public holidays, with opportunities for hands-on training.
- Why this job: Be part of a tech-savvy culture that values problem-solving and customer service excellence.
- Qualifications: Experience in IT support, network troubleshooting, and familiarity with Windows OS and security tools required.
- Other info: This is a 12-month contract role with no replacement coverage during leave periods.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Local IT Support Engineer
Location: Milton Park, Abingdon, Oxfordshire, England OX14 4SE
Employment Type: 12-Month Contract
Role Overview:
We are seeking a skilled Local IT Support Engineer to provide technical support for end-users, IT infrastructure, and security management at our Milton Park, UK site. The role involves troubleshooting IT issues, maintaining IT infrastructure, and ensuring smooth operations within an enterprise environment.
Key Responsibilities:
- Activity-Specific Support:
- CCTV & BMS Systems:
- Manage and troubleshoot CCTV and Building Management System (BMS) infrastructure.
- Ensure seamless operation and security compliance for surveillance and facility management systems.
- DNS Server & Firewall Management:
- Address network configuration challenges where DNS server IP is hardcoded .
- Ensure that the firewall , acting as the network’s default gateway, does not provide DNS services to maintain SSDLC security compliance .
- Evoko (Room Booking Device) Support:
- Troubleshoot connectivity issues between room panels and the Evoko server .
- Resolve server internet access limitations , ensuring only authorized connections such as Microsoft update sites are permitted.
- Conference Room Wi-Fi Issues:
- Diagnose and resolve Wi-Fi connectivity problems affecting meeting rooms.
- Enhance wireless network performance and reliability for seamless conference operations.
- MCT211 Laptop Machinery Software Installation:
- Oversee the installation, configuration, and troubleshooting of MCT211 laptop machinery software .
- Ensure compatibility with existing IT infrastructure and operational requirements.
- CCTV & BMS Systems:
- End-User IT Support:
- Provide hardware and software troubleshooting for desktops, laptops, and peripherals.
- Install and configure Windows OS, applications, and security software .
- Enable and support Multi-Factor Authentication (MFA) via MS Authenticator .
- Deploy security measures including antivirus, firewall settings, and data backup solutions .
- Offer hands-on training and documentation to assist end-users with IT system adoption.
- Network & Security Management:
- Maintain Cisco and Palo Alto network infrastructure .
- Diagnose and resolve cabling, connectivity, and performance issues .
- Utilize DNA-C for network diagnostics and issue resolution .
- Coordinate with last-mile providers to ensure optimal connectivity service levels.
- Implement and enforce access control policies and security protocols.
Assumptions & Conditions:
- Remote L2 support for the UK is managed separately from Sanand .
- Application troubleshooting and L1 support are handled by the respective providers.
- MFA, antivirus, and user backup platforms are maintained by external partners.
- Move/Add/Change (MACD) requests within the same location will be coordinated but executed by respective service providers.
- The position includes 25 days of leave annually plus UK public holidays, with no replacement coverage during leave periods.
Qualifications & Experience:
- Proven experience in IT support, network troubleshooting, and desktop services.
- Hands-on experience with Windows OS, Active Directory, and MS Office 365 .
- Familiarity with Cisco and Palo Alto network tools .
- Experience with firewall security, backup solutions, and IT compliance .
- Strong problem-solving skills and the ability to work independently.
- Excellent communication and customer service skills .
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AV & IT Support Engineer with enterprise experience (Onsite) employer: Lakarya
Contact Detail:
Lakarya Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV & IT Support Engineer with enterprise experience (Onsite)
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as CCTV systems, DNS management, and Cisco/Palo Alto tools. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the IT support field, especially those who work in enterprise environments. Attend local tech meetups or online forums to gain insights and potentially get referrals for the position.
✨Tip Number 3
Prepare for potential technical interviews by practicing troubleshooting scenarios related to the key responsibilities listed, such as resolving Wi-Fi issues or managing firewall configurations. This will help you demonstrate your problem-solving skills effectively.
✨Tip Number 4
Showcase your customer service skills during any interactions with the hiring team. Since the role involves end-user support, highlighting your ability to communicate clearly and assist users will be crucial in making a positive impression.
We think you need these skills to ace AV & IT Support Engineer with enterprise experience (Onsite)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, network troubleshooting, and desktop services. Emphasize your hands-on experience with Windows OS, Active Directory, and MS Office 365, as well as any familiarity with Cisco and Palo Alto tools.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Discuss your experience with CCTV systems, DNS server management, and end-user support to demonstrate your fit for the role.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully diagnosed and resolved IT issues in previous roles. Highlight your ability to work independently and your strong communication skills, which are crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are important in an IT support role.
How to prepare for a job interview at Lakarya
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Windows OS, Active Directory, and network troubleshooting. Highlight specific examples where you've successfully resolved IT issues or improved system performance.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when diagnosing and resolving technical issues, especially related to CCTV, BMS, and network configurations.
✨Communicate Clearly and Effectively
Since excellent communication is key in this role, practice explaining complex technical concepts in simple terms. This will help demonstrate your ability to assist end-users and provide effective support.
✨Prepare for Security Compliance Questions
Familiarize yourself with security protocols and compliance measures relevant to IT infrastructure. Be ready to discuss how you would handle firewall management and ensure SSDLC security compliance in your previous roles.
