At a Glance
- Tasks: Support customers with inquiries and claims, ensuring a top-notch experience.
- Company: Join Laka, a revolutionary insurance company transforming the industry for cyclists.
- Benefits: Remote work, competitive pay, and the chance to make a real impact.
- Other info: Exciting growth opportunities in a fast-paced, innovative environment.
- Why this job: Be part of a passionate team changing the insurance game for cyclists worldwide.
- Qualifications: Fluent in Dutch and English, with a passion for customer service.
The predicted salary is between 20000 - 30000 £ per year.
Hello, we're Laka. Founded in 2017, Laka set out to transform insurance by connecting passionate cyclists to form a collective and protect their bikes for when things go wrong - a better model for insurance was born. For once people come first in insurance by fairly sharing the cost amongst each other. We exist to rewrite the rules of insurance so it’s something people stand with, not against.
Our model: Laka makes sure everything runs smoothly for The Collective - from exceptionally fast claims, splitting the cost fairly, guaranteeing a maximum price and all the other heavy lifting of a regulated insurance business. For that service, the collective pays Laka a fee relative to the claims in a month.
What have we been up to since then...? In a nutshell, we've been very busy! Here are a few of the massive achievements we've had:
- Raised £31m!
- Launched Laka in a total of 10 countries, essentially helping more people in more places!
- 70 Lakanauts also based beyond NL (France) so UK, NL, FR and beyond
- Supporting riders from everyday commuters to elite athletes and pro teams
- Partnering with leading cycling brands and retailers across Europe
- Been awarded ‘Best Cycle Insurance Provider’ (for the past 8 years in a row)
- Giving our all to customers and they agree, check out our 4.9 google rating!
Help us continue to change an outdated industry... We’re growing real fast on our path to make the Laka collective model the industry standard and we’re expanding across segments, products, and territories. We’re looking for innovative, bold and brave minds to help us build the world’s best insurance company.
The role Customer Experience (CX) at Laka CX are firmly at the heart of why Laka was created - we exist to be there for people when things happen - our CX function is where this magic takes place... You'll be a key part of our Customer Experience team. Providing a great customer experience is the most important part of our plans to grow the Laka brand internationally. As part of a small, dedicated function (we currently have a team of 11 superstars), you'll be the first point of contact for general and claim-related enquiries.
Remote Summer Intern - Customer Success Specialist (Dutch and English Speaking) in Warrington employer: Laka
At Laka, we pride ourselves on being an innovative employer that values collaboration and creativity, especially in our Customer Success team. Our remote work culture fosters flexibility and inclusivity, allowing you to thrive while contributing to a mission that prioritises community and fairness in insurance. With ample opportunities for personal and professional growth, you'll be part of a dynamic team dedicated to transforming the insurance landscape for cyclists across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Summer Intern - Customer Success Specialist (Dutch and English Speaking) in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Laka or similar companies. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by researching Laka's values and mission. Show us how your passion for customer experience aligns with our goal of transforming insurance. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your communication skills! As a Customer Success Specialist, you'll need to convey information clearly and empathetically. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Laka family!
We think you need these skills to ace Remote Summer Intern - Customer Success Specialist (Dutch and English Speaking) in Warrington
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for customer success and cycling.
Tailor Your Application:Make sure to customise your application for the role. Highlight your relevant skills and experiences that align with what we’re looking for in a Customer Success Specialist. It shows us you’ve done your homework!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping it well-structured and to the point. Avoid jargon and fluff – just tell us why you’d be a great fit for Laka.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Laka
✨Know Laka Inside Out
Before your interview, make sure you dive deep into Laka's mission and values. Understand how their collective model works and why it’s different from traditional insurance. This will not only show your enthusiasm but also help you answer questions about why you want to join their team.
✨Show Off Your Language Skills
Since the role requires both Dutch and English, be prepared to demonstrate your proficiency in both languages during the interview. Practice common customer service scenarios in both languages so you can showcase your ability to communicate effectively with a diverse customer base.
✨Prepare for Customer Scenarios
Think of potential customer queries or issues that might arise in the role. Prepare responses that highlight your problem-solving skills and empathy. Laka values exceptional customer experience, so showing that you can handle tricky situations with grace will set you apart.
✨Emphasise Team Spirit
Laka is all about collaboration, so be ready to discuss your experiences working in teams. Share examples of how you've contributed to a positive team environment and how you can bring that same energy to their small, dedicated team of superstars.
