At a Glance
- Tasks: Support customers with inquiries and claims, ensuring a top-notch experience.
- Company: Join Laka, a revolutionary insurance company transforming the industry for cyclists.
- Benefits: Remote work, competitive pay, and the chance to make a real impact.
- Other info: Dynamic startup environment with opportunities for growth and innovation.
- Why this job: Be part of a passionate team changing the insurance game for cyclists.
- Qualifications: Fluent in Dutch and English, with a passion for customer service.
The predicted salary is between 20000 - 30000 £ per year.
Hello, we're Laka. Founded in 2017, Laka set out to transform insurance by connecting passionate cyclists to form a collective and protect their bikes for when things go wrong - a better model for insurance was born. For once people come first in insurance by fairly sharing the cost amongst each other. We exist to rewrite the rules of insurance so it’s something people stand with, not against.
Our model: Laka makes sure everything runs smoothly for The Collective - from exceptionally fast claims, splitting the cost fairly, guaranteeing a maximum price and all the other heavy lifting of a regulated insurance business. For that service, the collective pays Laka a fee relative to the claims in a month.
What have we been up to since then...? In a nutshell, we've been very busy! Here are a few of the massive achievements we've had:
- Raised £31m!
- Launched Laka in a total of 10 countries, essentially helping more people in more places!
- 70 Lakanauts also based beyond NL (France) so UK, NL, FR and beyond
- Supporting riders from everyday commuters to elite athletes and pro teams
- Partnering with leading cycling brands and retailers across Europe
- Been awarded ‘Best Cycle Insurance Provider’ (for the past 8 years in a row)
- Giving our all to customers and they agree, check out our 4.9 google rating!
Help us continue to change an outdated industry... We’re growing real fast on our path to make the Laka collective model the industry standard and we’re expanding across segments, products, and territories. We’re looking for innovative, bold and brave minds to help us build the world’s best insurance company.
The role Customer Experience (CX) at Laka CX are firmly at the heart of why Laka was created - we exist to be there for people when things happen - our CX function is where this magic takes place... You'll be a key part of our Customer Experience team. Providing a great customer experience is the most important part of our plans to grow the Laka brand internationally. As part of a small, dedicated function (we currently have a team of 11 superstars), you'll be the first point of contact for general and claim-related enquiries.
Remote Summer Intern - Customer Success Specialist (Dutch and English Speaking) in Surrey employer: Laka
At Laka, we pride ourselves on being a forward-thinking employer that values innovation and collaboration. Our remote Summer Intern role in Customer Success offers a unique opportunity to join a passionate team dedicated to transforming the insurance industry while enjoying a flexible work environment. With a strong focus on employee growth, we provide ample opportunities for learning and development, ensuring that every Lakanaut can thrive and contribute to our mission of rewriting the rules of insurance.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Summer Intern - Customer Success Specialist (Dutch and English Speaking) in Surrey
✨Tip Number 1
Get to know Laka inside out! Research our mission, values, and recent achievements. When you understand what makes us tick, you can tailor your conversations and show us why you're the perfect fit for our Customer Success team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills and experiences align with our goals. We want to hear about your passion for customer experience and how you can contribute to making insurance better for everyone.
✨Tip Number 3
Network like a pro! Connect with current Lakanauts on LinkedIn or other platforms. Ask them about their experiences and get insider tips on what it’s like to work here. This could give you an edge in your interviews!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our journey to revolutionise insurance.
We think you need these skills to ace Remote Summer Intern - Customer Success Specialist (Dutch and English Speaking) in Surrey
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for customer success and cycling.
Tailor Your Application:Make sure to customise your application for the role. Highlight your relevant skills and experiences that align with our mission at Laka. Show us how you can contribute to transforming the insurance industry!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping it straightforward and to the point. Use bullet points if necessary to highlight key achievements or skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Laka
✨Know Laka Inside Out
Before your interview, make sure you dive deep into Laka's mission and values. Understand their unique collective insurance model and how it benefits customers. This will show your genuine interest in the company and help you connect your answers to their goals.
✨Showcase Your Language Skills
Since this role requires both Dutch and English proficiency, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages, so you can switch seamlessly if needed. This will highlight your versatility and readiness for the role.
✨Prepare Customer-Centric Examples
Think of specific examples from your past experiences where you provided excellent customer service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will illustrate your problem-solving skills and commitment to customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask your interviewers. Inquire about the team dynamics, challenges they face in customer experience, or how they measure success. This shows that you're not just interested in the role, but also in contributing to the team's growth.
