At a Glance
- Tasks: Support customers with inquiries and claims, ensuring a top-notch experience.
- Company: Join Laka, a revolutionary insurance company transforming the industry for cyclists.
- Benefits: Remote work, competitive pay, and the chance to make a real impact.
- Other info: Dynamic startup environment with opportunities for growth and innovation.
- Why this job: Be part of a passionate team changing the insurance game for cyclists.
- Qualifications: Fluent in Dutch and English, with a passion for customer service.
The predicted salary is between 20000 - 30000 £ per year.
Hello, we're Laka. Founded in 2017, Laka set out to transform insurance by connecting passionate cyclists to form a collective and protect their bikes for when things go wrong - a better model for insurance was born. We exist to rewrite the rules of insurance so it’s something people stand with, not against.
Our model: Laka makes sure everything runs smoothly for The Collective - from exceptionally fast claims, splitting the cost fairly, guaranteeing a maximum price and all the other heavy lifting of a regulated insurance business. For that service, the collective pays Laka a fee relative to the claims in a month.
What have we been up to since then...? Here are a few of the massive achievements we've had:
- Raised £31m!
- Launched Laka in a total of 10 countries, essentially helping more people in more places!
- 70 Lakanauts also based beyond NL (France) so UK, NL, FR and beyond
- Supporting riders from everyday commuters to elite athletes and pro teams
- Partnering with leading cycling brands and retailers across Europe
- Been awarded ‘Best Cycle Insurance Provider’ (for the past 8 years in a row)
- Giving our all to customers and they agree, check out our 4.9 google rating!
Help us continue to change an outdated industry... We’re growing real fast on our path to make the Laka collective model the industry standard and we’re expanding across segments, products, and territories. We’re looking for innovative, bold and brave minds to help us build the world’s best insurance company.
The role Customer Experience (CX) at Laka CX are firmly at the heart of why Laka was created - we exist to be there for people when things happen - our CX function is where this magic takes place. You'll be a key part of our Customer Experience team. Providing a great customer experience is the most important part of our plans to grow the Laka brand internationally. As part of a small, dedicated function (we currently have a team of 11 superstars), you'll be the first point of contact for general and claim-related enquiries.
Remote Summer Intern - Customer Success Specialist (Dutch and English Speaking) in Stoke-on-Trent employer: Laka
At Laka, we pride ourselves on being an innovative employer that values collaboration and creativity, especially in our Customer Success team. Our remote work culture fosters flexibility and inclusivity, allowing you to thrive while contributing to a mission that prioritises community and fairness in insurance. With ample opportunities for personal and professional growth, you'll be part of a dynamic team dedicated to transforming the insurance landscape for cyclists across Europe.
