At a Glance
- Tasks: Support customers with inquiries and claims, ensuring a top-notch experience.
- Company: Join Laka, a revolutionary insurance company transforming the industry for cyclists.
- Benefits: Remote work, competitive pay, and the chance to make a real impact.
- Other info: Exciting growth opportunities in a fast-paced, innovative environment.
- Why this job: Be part of a passionate team changing the insurance game for cyclists.
- Qualifications: Fluent in Dutch and English, with a passion for customer service.
The predicted salary is between 20000 - 30000 £ per year.
Hello, we're Laka. Founded in 2017, Laka set out to transform insurance by connecting passionate cyclists to form a collective and protect their bikes for when things go wrong - a better model for insurance was born. For once people come first in insurance by fairly sharing the cost amongst each other. We exist to rewrite the rules of insurance so it’s something people stand with, not against.
Our model: Laka makes sure everything runs smoothly for The Collective - from exceptionally fast claims, splitting the cost fairly, guaranteeing a maximum price and all the other heavy lifting of a regulated insurance business. For that service, the collective pays Laka a fee relative to the claims in a month.
What have we been up to since then...? In a nutshell, we've been very busy! Here are a few of the massive achievements we've had:
- Raised £31m!
- Launched Laka in a total of 10 countries, essentially helping more people in more places!
- 70 Lakanauts also based beyond NL (France) so UK, NL, FR and beyond
- Supporting riders from everyday commuters to elite athletes and pro teams
- Partnering with leading cycling brands and retailers across Europe
- Been awarded ‘Best Cycle Insurance Provider’ (for the past 8 years in a row)
- Giving our all to customers and they agree, check out our 4.9 google rating!
Help us continue to change an outdated industry... We’re growing real fast on our path to make the Laka collective model the industry standard and we’re expanding across segments, products, and territories. We’re looking for innovative, bold and brave minds to help us build the world’s best insurance company.
The role Customer Experience (CX) at Laka CX are firmly at the heart of why Laka was created - we exist to be there for people when things happen - our CX function is where this magic takes place... You'll be a key part of our Customer Experience team. Providing a great customer experience is the most important part of our plans to grow the Laka brand internationally. As part of a small, dedicated function (we currently have a team of 11 superstars), you'll be the first point of contact for general and claim-related enquiries.
Remote Summer Intern - Customer Success Specialist (Dutch and English Speaking) employer: Laka
At Laka, we pride ourselves on being an innovative employer that values collaboration and creativity, especially in our Customer Success team. Our remote work culture fosters flexibility and inclusivity, allowing you to thrive while contributing to a mission that prioritises community and fairness in insurance. With ample opportunities for personal and professional growth, you'll be part of a dynamic team dedicated to transforming the insurance landscape for cyclists across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Summer Intern - Customer Success Specialist (Dutch and English Speaking)
✨Tip Number 1
Get to know Laka inside out! Research our mission, values, and recent achievements. When you understand what makes us tick, you can tailor your conversations and show us why you're the perfect fit for our Customer Success team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills and experiences align with our goals. Think about specific examples that demonstrate your problem-solving abilities and customer-centric mindset – we love a good story!
✨Tip Number 3
Network like a pro! Connect with current Lakanauts on LinkedIn or other platforms. Ask them about their experiences and insights into the company culture. This not only shows your enthusiasm but might also give you insider tips for your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Laka journey. Let’s make insurance better together!
We think you need these skills to ace Remote Summer Intern - Customer Success Specialist (Dutch and English Speaking)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application for the Customer Success Specialist role. Highlight your relevant skills and experiences that align with our mission at Laka. Show us why you’re the perfect fit for our team!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your language clear and to the point, and avoid unnecessary jargon. This helps us understand your qualifications quickly and easily!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This way, we can ensure it gets to the right people and you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at Laka
✨Know Laka Inside Out
Before your interview, make sure you dive deep into Laka's mission and values. Understand their unique collective insurance model and how it benefits customers. This will show your genuine interest in the company and help you connect your answers to their goals.
✨Showcase Your Language Skills
Since this role requires both Dutch and English proficiency, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages, so you can switch seamlessly and impress them with your bilingual abilities.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might face as a Customer Success Specialist. Prepare examples of how you would handle difficult situations or provide exceptional service. This will highlight your problem-solving skills and customer-centric mindset, which are crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or future projects at Laka. This shows that you're not just interested in the job, but also in how you can contribute to their ongoing success and growth.
