At a Glance
- Tasks: Be the go-to person for customer inquiries and enhance their experience with our insurance products.
- Company: Join Laka, a forward-thinking company focused on customer success and support.
- Benefits: Enjoy remote work, shares, bonuses, and comprehensive medical insurance.
- Other info: Remote-first culture with a focus on employee well-being and growth.
- Why this job: Make a real difference for cyclists while developing your customer service skills.
- Qualifications: Fluency in English and French, plus a passion for helping others.
The predicted salary is between 20000 - 30000 € per year.
Laka is seeking a Customer Experience professional to join our team. You'll be the first point of contact for customer inquiries about our insurance products and services. The role involves assisting customers with claims, collaborating with partners, and improving the overall customer experience.
We're looking for someone fluent in English and French with strong empathy for cyclists. Enjoy the remote-first approach and numerous employee benefits including shares, bonuses, and medical insurance.
Remote CX Intern — Customer Success & Support employer: Laka
Laka is an exceptional employer that prioritises a remote-first work culture, allowing you to balance your professional and personal life seamlessly. With a strong focus on employee growth, we offer numerous benefits such as shares, bonuses, and comprehensive medical insurance, ensuring that our team members feel valued and supported. Join us in creating a meaningful impact in the cycling community while enjoying a collaborative and empathetic work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote CX Intern — Customer Success & Support
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Laka on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky customer inquiries, especially related to insurance products.
✨Tip Number 3
Show off your empathy skills! During interviews, share personal stories that highlight your understanding of cyclists' needs and how you’ve helped customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining the team.
We think you need these skills to ace Remote CX Intern — Customer Success & Support
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let us know why you're excited about customer experience. Share any relevant experiences that highlight your empathy and understanding of customer needs, especially for cyclists!
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your language skills in English and French, and any specific experiences that relate to insurance or customer support. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Laka
✨Know the Product Inside Out
Before your interview, make sure you understand Laka's insurance products and services thoroughly. Familiarise yourself with their unique selling points and how they cater to cyclists. This will not only show your genuine interest but also help you answer questions confidently.
✨Showcase Your Empathy
As a Customer Experience professional, empathy is key. Prepare examples from your past experiences where you've successfully handled customer inquiries or complaints. Highlight how you understood their needs and provided solutions that made a difference.
✨Brush Up on Your Language Skills
Since fluency in English and French is essential, practice speaking both languages before the interview. You might be asked to demonstrate your language skills, so be ready to switch between them seamlessly while discussing customer scenarios.
✨Embrace the Remote Work Culture
Laka values a remote-first approach, so be prepared to discuss how you manage your time and stay productive while working from home. Share any tools or strategies you use to maintain communication and collaboration with team members in a remote setting.
